Mia Jongeneel
Watertown,NY
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
2
2
years of professional experience
Work History
Senior Shift Lead
Chick-fil-A
Watertown, NY
10.2022 - Current
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Managed daily operations of shift, supervised employees and ensured compliance with company policies.
- Monitored temperatures of prepared food and cold-storage areas.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Conducted performance reviews for staff and provided feedback for improvement opportunities.
- Oversaw food preparation, production and presentation according to quality standards.
Night Manager
Taco Bell
Watertown, NY
09.2021 - 06.2022
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Identified opportunities to improve efficiency of operations processes during the night shift.
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Thousand Islands High School
Clayton, NY06.2021
Skills
- Customer Service Management
- Staff Supervision
- Inventory Counts
- Cash Handling
- Flexible Schedule
- Positive Attitude
- Team Motivation
References
References available upon request.
Timeline
Senior Shift Lead
Chick-fil-A
10.2022 - Current
Night Manager
Taco Bell
09.2021 - 06.2022
High School Diploma -
Thousand Islands High School
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