Mia Jordan

• Performed patient intake, including vitals, medical history updates, and chart preparation (35-40 patient volume)
• Maintained accurate and organized electronic medical records (EHR/EMR)
• Communicated with patients regarding appointments, documentation, and care instructions
• Demonstrated strong attention to detail in data entry and documentation accuracy
• Supported daily clinic operations in a high-volume medical environment, multiple incoming calls

• Support neurology provider workflow with a focus on

movement disorders and specialty care coordination

• Manage Deep Brain Stimulation (DBS) patient scheduling,11 ongoing dbs patients including initial programming appointments and follow-up coordination
• Collaborate with device representatives and providers to ensure proper documentation and patient readiness for procedures
• Assist with prior authorization processes by verifying insurance requirements and confirming medical necessity criteria (e.g., failed medication requirements)
• Identify documentation gaps and work with providers to ensure compliance with payer guidelines to prevent claim denials
• Support completion and processing of physician documentation, including FMLA forms and specialty treatment paperwork
• Maintain and update patient records within EHR systems, ensuring accuracy and completeness of clinical data/provider flow experience under Neuro Docter/physician paperwork 80-100 documents
• Communicate with patients and insurance representatives regarding scheduling, approvals, and required documentation
• Manage multiple provider tasks simultaneously in a fast-paced clinical environment while maintaining attention to detail
• Manage both clinical and administrative work (answering calls from pharmacies for medication clarification, and coding errors)
• Start outside referral paperwork managing overall flow of submission, communicate with representatives from companies to ensure effective care, and process denials.