Mia-Keiche Walton
Fiesta Market
Dallas,TX
9
years of professional experience
Customer-focused professional with experience in cashiering, tech support, and store leadership. Strong in conflict resolution, empathy, and accurate recordkeeping. Committed to delivering service excellence, supporting team goals, and maintaining smooth day-to-day operations.
Experienced customer service and cash handling professional with a strong track record in POS transactions, issue resolution, and clear communication across retail and support settings.
Work History
Cashier
4 Years 10 Months- Processed customer transactions accurately using POS system and accepted cash, card, and digital payments.
- Scanned groceries efficiently and verified item prices to support accurate totals.
- Provided courteous checkout service while answering pricing, product, and store policy questions.
- Balanced register drawers at shift end and resolved cash discrepancies promptly.
- Packed customer purchases carefully to protect fragile and temperature-sensitive items.
- Handled returns and exchanges following store procedures and maintained transaction accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative Tech Support
2 Years 9 Months- Guided customers through troubleshooting steps for billing, service, and product concerns.
- Resolved inbound customer inquiries with accurate account support and issue resolution.
- Escalated complex concerns to appropriate teams, ensuring timely follow-up and resolution.
- Documented interactions in CRM systems, maintaining detailed case notes and service history.
- Reviewed customer interactions to improve service consistency and adherence to quality standards.
- Maintained professionalism during high-volume call periods while delivering clear, efficient customer service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Lead Sales Key Holder
3 Years 5 Months- Supervised front-end operations, resolving customer concerns and supporting checkout efficiency.
- Processed register transactions, handled cash controls, and maintained accurate drawer balancing.
- Opened and closed store while securing cash, keys, and daily operational records.
- Directed stock replenishment, freight recovery, and merchandise organization across sales floor.
- Monitored store compliance with safety, loss prevention, and merchandising standards.
- Trained new associates on register procedures, customer service, and opening routines.
- Supported daily team workflow, prioritizing tasks to maintain store readiness and service levels.
Cashier
1 Year 8 Months- Scanned groceries efficiently and verified item prices to support accurate totals.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained clean, organized checkout area and responded quickly to changing customer flow.
- Welcomed customers entering store entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front of lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Customer Service Representative Agent
1 Year 1 Month- Resolved inbound customer inquiries with accurate product, account, and service information.
- De-escalated complaints by using active listening and service recovery techniques.
- Processed orders, updates, and account changes in CRM systems with strong attention to detail.
- Documented customer interactions and case notes to support consistent follow-up and resolution.
- Navigated call scripts, knowledge bases, and support tools to deliver accurate responses.
- Coordinated with internal teams to complete complex issue resolution and service requests.
- Ensured compliance with quality standards, privacy guidelines, and customer service procedures.
- Mentored new agents on call handling, documentation practices, and customer communication.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
Education
High School Diploma
CNA - CNA
Skills
Cash handling
Money handling
Customer service
Customer support
Customer relations
Issue resolution
Problem solving
Sales growth
Store maintenance
Service excellence
Clear communication
Team collaboration
Organization
Empathy
Empathy and patience
Work ethic
Timeline
Customer Service Representative Tech Support
TELVISTA
06.2022 - 03.2025Read More
Cashier
Fiesta Market
12.2021 - CurrentRead More
Lead Sales Key Holder
Dollar General
07.2019 - 12.2022Read More
Cashier
Flying J Travel Center
11.2017 - 07.2019Read More
Customer Service Representative Agent
Dialog Direct
11.2017 - 12.2018Read More
Desoto High School
High School Diploma
Read More
Job Corp
CNA from CNA
Read More