Mia Koern
Austin,TX
Summary
A dynamic sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies and hospitality groups. Proven expertise in customer service and in resolving conflicts. Excels in exceptional communication and creativity, demonstrating leadership in high-volume environments and a commitment to cultural sensitivity through intentional interactions.
Overview
6
6
years of professional experience
Work History
Travel Advisor
Fora Agency, Independent
08.2022 - Current
- Curate personalized travel itineraries, contact preferred suppliers
- Attend training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
- Responded promptly to client calls and emails request to optimize customer service
Master Mixologist
St Regis Aspen Resort
10.2023 - 04.2024
- Mediate customer needs and business functions from initial interaction to point of sale using expert persuasion and interpersonal communication skills
- Prepared classic, modern, and unique cocktails with 6 years of industry knowledge
- Curated unique experiences in a luxury, high volume environment while leading an international team
Nomadic Yoga Instructor
Worldpackers
01.2021 - 01.2023
- Developed safe and effective exercise and meditation programs for class members.
- Exchange skills for accommodation abroad
- Maintained positive relationships with class members through personalized and knowledgeable service.
Community Outreach Coordinator
Wary Restaurants
01.2022 - 09.2022
- Connected individuals in the community with the local restaurant through monthly events, specialized cocktails and social media engagement
- Developed long-lasting partnerships through strong communication and understanding client needs
Public Relations Account Assistant
Public Content
01.2019 - 01.2020
- Documented sales, customer interactions and concerns and generated update reports for senior management.
- Used advanced software to prepare documents, reports, and presentations.
- Scheduled social media, drafted press releases and communicated insight with a master planned community
Education
Bachelor of Science - Public Relations, Consumer Data Analytics
The University of Texas
Austin, Texas05.2021
Skills
- Exceptional communication
- Excellent customer service
- Cultural Sensitivity
- Creativity and Innovation
- Team work and leadership
adventure travel, roadtrips, camping
By enjoying my own passions, I can advise and communicative with clients and hosts effectively about their own endeavors.
Timeline
Master Mixologist
St Regis Aspen Resort
10.2023 - 04.2024
Travel Advisor
Fora Agency, Independent
08.2022 - Current
Community Outreach Coordinator
Wary Restaurants
01.2022 - 09.2022
Nomadic Yoga Instructor
Worldpackers
01.2021 - 01.2023
Public Relations Account Assistant
Public Content
01.2019 - 01.2020
Bachelor of Science - Public Relations, Consumer Data Analytics
The University of Texas