Mia Koutoulas
Boston,Massachusetts
Summary
Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress /Assistant Bartender
Wahlburgers
Lynnfield, Massachusetts
06.2022 - 09.2022
- Responsibilities include training new employees, maintaining cleanliness, and ensuring product segregation for the safety of customers with food allergies.
- Routinely attend staff meetings to discuss areas of improvement and idea sharing. Received several manager awards, most notably acknowledged for being the highest nighttime up-seller of alcohol increasing sales of 16% compared to the rest of the waitstaff.
- Maintained a high level of customer service and professionalism leading to achieving regular clientele.
Waitress / Head Hostess /Kitchen Line Cook
Flatbread Company
Georgetown, Massachusetts
05.2018 - 06.2021
- Responsibilities included seating customers, taking orders, serving food, processing payments, cleaning, and cooking pizzas in a very fast-paced environment.
- Experience allowed for growth and improvement in life lessons such as multitasking, troubleshooting, and time management all while needing to maintain a positive attitude to ensure full customer satisfaction.
- Trained new staff members in leadership role.
Education
Bachelor of Science - Business And Design
Northeastern University
Boston, MA05-2025
Bartending Training Certification -
<span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Drinkmaster</span> Bartending School
Boston, MA06-2024
Skills
- Menu Recommendations
- Customer Service
- Guest Relations Management
- Safe Food Handling
- Order Accuracy
- Sales Expertise
- Friendly, Positive Attitude
- Networking
Certification
- TIPS Certification
- Drinkmaster Bartending School
Languages
English
Native/ Bilingual
Greek
Professional
Spanish
Professional
Affiliations
- I have a commission art and graphic design business!
- I love to lift weights and do spin classes.
- I love animals! I have 2 dogs who I adore.
Timeline
Waitress /Assistant Bartender
Wahlburgers
06.2022 - 09.2022
Waitress / Head Hostess /Kitchen Line Cook
Flatbread Company
05.2018 - 06.2021
Bachelor of Science - Business And Design
Northeastern University
Bartending Training Certification -
<span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Drinkmaster</span> Bartending School