Mia Ksenich
Lorain,OH
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Buffalo Wild Wings. Proven ability to enhance guest engagement, resolve complaints effectively, and work quickly - ensuring repeat business. Experienced in cash handling, multiple POS systems, and team collaboration, consistently delivering quality service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Server
Buffalo Wild Wings
Kent, OH
09.2024 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with kitchen staff to streamline food preparation and presentation processes.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Resolved customer complaints effectively, fostering positive dining experiences and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Expeditor
Jim's Pizza Box
Vermilion, OH
07.2022 - 08.2024
- Coordinated timely delivery of food orders to ensure optimal service efficiency.
- Collaborated with kitchen staff to enhance order accuracy and minimize delays.
- Trained new team members on expediting processes and effective communication techniques.
- Resolved customer complaints related to order discrepancies, ensuring positive dining experiences.
- Conducted regular quality checks on prepared dishes before dispatching to customers.
Sandwich Artist
SUBWAY®Restaurants
Amherst, OH
02.2020 - 05.2020
- Prepared sandwiches according to customer specifications, ensuring quality and freshness.
- Maintained cleanliness of workstations and dining areas, adhering to health and safety standards.
- Assisted customers in selecting menu items, providing excellent service and product knowledge.
- Operated cash register for order processing, handling transactions accurately and efficiently.
Education
Bachelor of Arts - Criminology And Justice Studies
Kent State University
Kent, OH05-2027
High School Diploma -
Marion L. Steele High School
Amherst, OH05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Team collaboration
Timeline
Server
Buffalo Wild Wings
09.2024 - Current
Expeditor
Jim's Pizza Box
07.2022 - 08.2024
Sandwich Artist
SUBWAY®Restaurants
02.2020 - 05.2020
Bachelor of Arts - Criminology And Justice Studies
Kent State University
High School Diploma -
Marion L. Steele High School