Dedicated customer service professional with strong skills in guest engagement and problem-solving. Proven ability to optimize service flow and train new staff to deliver exceptional experiences.
Overview
4
4
years of professional experience
Work History
Hostess
Victory Point
05.2025 - Current
Welcomed and seated guests, ensuring positive first impressions and smooth service flow.
Managed the reservation system, optimizing seating arrangements for maximum efficiency during peak hours.
Collaborated with kitchen and waitstaff to ensure timely food delivery and guest satisfaction.
Trained new staff on customer service standards and restaurant policies to maintain quality service.
Administrative Assistant
Middlesex Truck and Coach
05.2023 - Current
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Waitress
Fuller Village
11.2023 - 02.2024
Delivered exceptional customer service in high-volume dining environment.
Managed table assignments and ensured timely order delivery.
Collaborated with kitchen staff to facilitate efficient meal preparation.
Assisted in training new team members on service protocols.
Sales Associate
Frugal Fannies
09.2022 - 09.2023
Handled customer inquiries and resolved issues promptly to ensure satisfaction.
Assisted customers in product selection, enhancing overall shopping experience.
Processed transactions efficiently using point-of-sale systems.
Maintained organized product displays to promote visibility and accessibility.