Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mia Maloney

Milton,MA

Summary

Dedicated customer service professional with strong skills in guest engagement and problem-solving. Proven ability to optimize service flow and train new staff to deliver exceptional experiences.

Overview

4
4
years of professional experience

Work History

Hostess

Victory Point
05.2025 - Current
  • Welcomed and seated guests, ensuring positive first impressions and smooth service flow.
  • Managed the reservation system, optimizing seating arrangements for maximum efficiency during peak hours.
  • Collaborated with kitchen and waitstaff to ensure timely food delivery and guest satisfaction.
  • Trained new staff on customer service standards and restaurant policies to maintain quality service.

Administrative Assistant

Middlesex Truck and Coach
05.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Waitress

Fuller Village
11.2023 - 02.2024
  • Delivered exceptional customer service in high-volume dining environment.
  • Managed table assignments and ensured timely order delivery.
  • Collaborated with kitchen staff to facilitate efficient meal preparation.
  • Assisted in training new team members on service protocols.

Sales Associate

Frugal Fannies
09.2022 - 09.2023
  • Handled customer inquiries and resolved issues promptly to ensure satisfaction.
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained organized product displays to promote visibility and accessibility.

Education

Bachelor of Arts - Fashion Marketing

Sacred Heart University
Fairfield, CT
05-2029

High School Diploma -

Notre Dame Academy
Hingham, MA
05-2025

Skills

  • Customer service
  • Guest engagement
  • Greeting guests
  • Payment processing
  • Effective multitasking
  • Reservation management
  • Interpersonal communication
  • Welcoming visitors
  • Interactive communication skills
  • Transaction processing

Timeline

Hostess

Victory Point
05.2025 - Current

Waitress

Fuller Village
11.2023 - 02.2024

Administrative Assistant

Middlesex Truck and Coach
05.2023 - Current

Sales Associate

Frugal Fannies
09.2022 - 09.2023

Bachelor of Arts - Fashion Marketing

Sacred Heart University

High School Diploma -

Notre Dame Academy