Mia Mcintosh
Elberton,GA
Summary
Dynamic professional with extensive experience in customer service and safety compliance at Dairy Queen Grill & Chill. Proven ability to enhance operational efficiency and foster teamwork. Skilled in food handling safety and problem-solving, consistently achieving high customer satisfaction through effective communication and attention to detail.
Overview
31
31
years of professional experience
Work History
Janitor
H.E.S.
Elberton, GA
07.2025 - Current
- Maintained cleanliness and sanitation of facilities, ensuring compliance with safety
- Collaborated with team members to execute daily cleaning schedules effectively.
- Trained new staff on proper cleaning techniques and safety protocols.
- Implemented efficient waste disposal procedures, enhancing overall facility hygiene.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
Cafeteria Worker
Elbert County Board of Education
Elberton, GA
11.2021 - Current
- Developed efficient workflows to streamline meal preparation processes, enhancing overall productivity.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
- Served food according to temperature, safety, and presentation guidelines.
- Assisted in training new staff members, sharing best practices for success in the role of Cafeteria Worker.
- Contributed to a safe, inclusive work environment by consistently adhering to company policies and demonstrating respect for all team members and customers.
- Ensured timely meal service by effectively managing multiple tasks simultaneously during peak periods.
- Trained new staff members, sharing knowledge and best practices to uplift service quality.
- Maintained high standards of hygiene and safety, conducting regular checks and adhering to health regulations.
- Managed special dietary requests efficiently, ensuring all patrons were accommodated without significant wait.
Manager
Dairy Queen Grill & Chill (Elberton)
Elberton, GA
10.2016 - 07.2025
- Supervised daily operations, ensuring efficient workflow and high-quality food service.
- Trained and mentored team members on service standards and operational procedures.
- Managed inventory levels, ordering supplies to prevent shortages and reduce waste.
- Coordinated promotional activities to drive sales and enhance customer engagement.
- Ensured compliance with health and safety regulations, maintaining a safe work environment.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Assembly Line Worker
Elextrolux
Anderson, SC
02.2019 - 06.2021
- Operated assembly line machinery to ensure efficient production flow
- Conducted quality checks on finished products to maintain high standards
- Collaborated with team members to optimize workflow and minimize downtime
- Assisted in training new employees on safety protocols and operational procedures
- Identified and reported equipment malfunctions to prevent production delays
- Implemented process improvements resulting in reduced waste during assembly
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Cafeteria Worker
Elbert County Board of Education
Elberton, GA
02.2007 - 02.2019
- Prepared and served nutritious meals to students in compliance with health regulations.
- Maintained cleanliness and organization of kitchen and dining areas to ensure safe food handling.
- Collaborated with staff to create a positive dining experience for students and faculty.
- Followed safety protocols while operating kitchen equipment, ensuring adherence to food safety standards.
- Trained new staff members on operational procedures and safety practices within the cafeteria setting.
- Cleaned and sanitized surfaces, tools,
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Received and stored incoming supplies according to procedures.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
Cashier/Cook
Dairy Queen Grill & Chill
Hartwell, GA
08.1995 - 02.2007
- Processed customer transactions efficiently, ensuring accurate cash handling and balanced registers.
- Maintained cleanliness and organization of work area, enhancing overall customer experience.
- Collaborated with team members to ensure timely service during peak hours, improving workflow efficiency.
- Trained new staff on register operations and customer service protocols, fostering a cohesive team environment.
- Implemented best practices for food safety compliance, ensuring adherence to health regulations in daily operations.
- Worked flexible schedule and extra shifts to meet business
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Hart County High School
Hartwell, GASkills
- Customer service-focused
- Safety compliance
- Equipment maintenance
- Problem-solving
- Cleaning and sanitation
- Compliance
- Money handling
- Food handling safety
- Cash handling
- Time management
- Customer service
- Customer relations
- Computer skills
- Attention to detail
Timeline
Janitor
H.E.S.
07.2025 - Current
Cafeteria Worker
Elbert County Board of Education
11.2021 - Current
Assembly Line Worker
Elextrolux
02.2019 - 06.2021
Manager
Dairy Queen Grill & Chill (Elberton)
10.2016 - 07.2025
Cafeteria Worker
Elbert County Board of Education
02.2007 - 02.2019
Cashier/Cook
Dairy Queen Grill & Chill
08.1995 - 02.2007
High School Diploma -
Hart County High School