Mia Melo
Miami,FL
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
4
4
years of professional experience
Work History
Server
Enzo's Italian Eatery
Miami, FL
11.2023 - Current
- Achieved outstanding guest satisfaction by delivering courteous and efficient service, showcasing exceptional customer service skills.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Owner
Cookies by Mia
Miami, Florida
02.2020 - Current
- Maintained and strengthened client relationships through the delivery of exceptional customer service.
- Utilized various techniques to create a wide range of baked goods including breads, rolls, cookies, cupcakes, pie crusts.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Supervised the daily operations of the bakery, including production, staffing, scheduling and inventory management.
Shift Manager
Our Grounds
Miami, FL
01.2023 - 11.2023
- Assisted in resolving escalated customer service issues in a timely manner.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Education
Bachelor of Arts - Theatre Performance
Palm Beach Atlantic University - West Palm Beach
West Palm Beach, FLBachelor of Business Administration in Marketing -
Florida International University
Miami, FloridaSkills
- Liquor, wine, and food service
- Order Management
- Point of Sale (POS) system operations
- Sales expertise
- Guest Relations Management and Engagement
- Effective customer upselling
- Strong Work Ethic
- Positive and professional
Other
English, Spanish, Microsoft Word, PowerPoint, Excel, Canva, Figma, Adobe Illustrator, Salesforce, Datorama, HubSpot, Competed in GBSC and won First place in English track and in the Elevator Pitch
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Server
Enzo's Italian Eatery
11.2023 - Current
Shift Manager
Our Grounds
01.2023 - 11.2023
Owner
Cookies by Mia
02.2020 - Current
Bachelor of Arts - Theatre Performance
Palm Beach Atlantic University - West Palm Beach
Bachelor of Business Administration in Marketing -
Florida International University
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