Mia Mercado
Summary
Committed and hardworking job seeker with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
3
3
years of professional experience
Work History
Cashier/Customer Sales Associate
The Home Depot
11.2023 - 01.2024
- Processing transactions and returns at service desk.
- Prevented loss by vigilantly monitoring potential theft or fraud situations.
- Helped customers complete purchases, locate items, and join reward programs.
- Verifying legal credentials in regards to returns, pickup order services, credit services, and member rewards or discounts.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Roscoe's Smokehouse
08.2020 - 07.2023
- Maintaining a clean and well-organized work environment at all times.
- Ensuring the establishment was restocked at all times for employee and customer convenience.
- Taking or making phone calls which consisted of taking orders, answering questions, comments or concerns of any kind, and reaching out to customers in regards to catering services.
- Working in a fast-paced environment while still attending to customers in an efficient and timely manner.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Greeting customers in a friendly and professional manner.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Developed relationships with regular customers, offering personalized services with guaranteed satisfaction.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Education
Hill College
Hillsboro, TXBurleson High School
Burleson, TX05.2022
Skills
- Data Entry
- Cash Handling
- Payment Collection
- Guest Services
- Customer Service
- Payment Processing
- Relationship Building and Management
- Conflict Resolution
- Interpersonal Skills
- Communication Skills
Timeline
Cashier/Customer Sales Associate
The Home Depot
11.2023 - 01.2024
Cashier
Roscoe's Smokehouse
08.2020 - 07.2023
No Degree - Education
Hill College
Burleson High School