Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mia Mora

Lodi

Summary

Sales professional known for maintaining high standards and delivering results. Extensive experience in fostering team collaboration and adapting to dynamic retail environments. Enhanced customer loyalty through personalized engagement and effective promotional strategies, driving foot traffic and boosting sales. Reliable and flexible, skilled in inventory management and customer engagement. Recognized for strong leadership and problem-solving abilities, consistently fostering a positive store environment and achieving high customer satisfaction.

Overview

7
7
years of professional experience

Work History

Sales Lead Keyholder

J.Jill
Stockton, CA
10.2022 - Current

• Analyzed sales data to identify trends, informing inventory management decisions.

  • Completed store opening and closing procedures.
  • Collaborated with marketing to execute promotional campaigns, driving foot traffic.
  • Mentored team members on product knowledge and customer engagement techniques.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Fostered relationships with customers, enhancing loyalty through personalized service and follow-ups.
  • Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.

Sales Associate

J.Jill
Stockton, CA
09.2019 - 10.2022
  • Facilitated customer transactions, ensuring accurate processing and adherence to company policies.
  • Enhanced customer experience through personalized service and product recommendations.
  • Collaborated with team members to maintain store organization and visual merchandising standards.
  • Trained new associates on sales techniques, product knowledge, and operational procedures.
  • Implemented promotional strategies to boost sales during peak seasons and special events.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Seasonal Worker

J.Jill
Stockton, CA
04.2019 - 09.2019
  • Organized stockroom, ensuring efficient inventory management and accessibility of products.
  • Implemented streamlined processes for receiving and processing incoming shipments.
  • Helped maintain positive store atmosphere during peak hours with friendly demeanor and efficient work habits.
  • Participated in regular training sessions to stay updated on new products, promotions, and company policies.
  • Boosted overall efficiency by unloading deliveries, sorting items, and distributing them throughout the store promptly upon arrival.

Education

Associate of Science - Arts, Humanities & Social Sciences

San Joaquin Delta College
Stockton, CA
12.2022

High School Diploma -

Lodi High School
Lodi, CA
05.2020

Skills

  • Team management
  • Store operations
  • Strong leadership
  • Customer service
  • Teamwork and collaboration
  • Multitasking
  • Time management
  • Problem-solving
  • Reliability
  • Excellent communication
  • Customer satisfaction

Accomplishments

  • Supervised team of 2-3 staff members.
  • Collaborated with team of 3-4 in the process of setting up an organizing new merchandise every month.
  • Achieved and exceeded credit card goals by being a credit card ambassador, completing a contest with accuracy and efficiency which led to 190% increase to goal.

Timeline

Sales Lead Keyholder

J.Jill
10.2022 - Current

Sales Associate

J.Jill
09.2019 - 10.2022

Seasonal Worker

J.Jill
04.2019 - 09.2019

Associate of Science - Arts, Humanities & Social Sciences

San Joaquin Delta College

High School Diploma -

Lodi High School