Mia Morales
Coconut Creek,FL
Summary
Energetic Casino Dealer offering a 2-year background operating table games. Comfortable working in fast-paced, noisy environment and standing for long periods of time. Expertise in cash and chip transactions, shuffling and diminishing table gaming discrepancies. Passionate about producing fun, exciting atmosphere to garner continued customer loyalty.
Overview
9
9
years of professional experience
Work History
Table Games Dealer
Seminole Casino Coconut Creek
2022.12 - Current
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Monitored players behavior, taking appropriate action against rule violations.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Supported promotional events by encouraging player participation in special promotions and tournaments.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Controlled equipment such as roulette wheels to run games.
Patient Access Representative
West Boca Medical Center
2020.12 - 2022.01
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Resolved patient billing issues in line with established guidelines.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Merchandise Manager
Ulta Beauty Inc.
2015.07 - 2020.12
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Streamlined the buying process for increased efficiency and profitability with strategic vendor negotiations.
- Maximized gross margin dollars through optimal assortment planning and cost management.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
Education
High School Diploma -
Olympic Heights Community High School
Boca Raton, FL05.2013
Skills
- Quick Decision Making
- Gaming commission regulations
- Keen observation
- Team player mentality
- Excellent customer service
- Understanding of gaming regulations
- Table game rules
- Dealer training
Timeline
Table Games Dealer
Seminole Casino Coconut Creek
2022.12 - Current
Patient Access Representative
West Boca Medical Center
2020.12 - 2022.01
Merchandise Manager
Ulta Beauty Inc.
2015.07 - 2020.12
High School Diploma -
Olympic Heights Community High School
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