Mia Morales
Artesia,NM
Summary
Accomplished professional with a proven track record at First American Bank, excelling in customer service and problem-solving abilities. Demonstrated expertise in managing high-stress situations and resolving conflicts, enhancing customer loyalty. Skilled in HIPAA compliance and critical thinking, significantly improving operational efficiency and confidentiality in handling sensitive information.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
First American Bank
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medical Receptionist
Artesia General Hospital
02.2020 - 09.2022
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
Assistant Manager
P & T Foods
05.2015 - 02.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Associates - Psychology
ENMU
Roswell, NM05.2017
High School Diploma - General Education
Artesia High School
Artesia, NM05.2010
Skills
Customer Service
Accomplishments
Employee of the Year 2023
Timeline
Customer Service Representative
First American Bank
09.2022 - Current
Medical Receptionist
Artesia General Hospital
02.2020 - 09.2022
Assistant Manager
P & T Foods
05.2015 - 02.2020
Associates - Psychology
ENMU
High School Diploma - General Education
Artesia High School
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