Hi, I’m
Mia Newberry
Enumclaw
Summary
Dynamic Service Coordinator with a strong detail-oriented approach and effective time management skills. Achieving high customer satisfaction by resolving issues and enhancing team performance through strategic guidance. Deep knowledge in facilitating communication and providing appropriate solutions.
Overview
10
years of professional experience
Work History
ENSO
Service Coordinator
03.2024 - Current
Job overview
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
Get Polished Cleaning
Lead Cleaner
09.2021 - 05.2024
Job overview
- Supervised supplies in inventory and submitted reorder requests.
- Trained new team members by relaying information on company procedures and safety requirements.
- Supervised team as needed to maintain time
management and insured job was completed as
expected - Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Created and reviewed invoices to confirm accuracy.
- Performed wide-ranging administrative, financial and service-related functions.
Education
Pima Medical InstituteRenton, WA
Graduate Certificate from Veterinary Assistant
07-2019
Skills
- Monitoring and evaluating services
- Continuous client assistance
- Thorough documentation skills
- Strong detail-oriented approach
- Strategic team guidance
- Consistent data management
- Effective time management
- Clear and concise communication
Timeline
Service Coordinator
ENSO
03.2024 - Current
Lead Cleaner
Get Polished Cleaning
09.2021 - 05.2024
Pima Medical Institute
Graduate Certificate from Veterinary Assistant
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