Mia Ortiz

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

I worked for High Forest Releaf for 4 years, and managed many stores. A little bit about the company… High Forest Releaf is a medical, all-natural cannabis shop that offered a range of cannabis-based products aimed at alleviating pain and suffering for individuals dealing with various medical conditions. This company often provided a carefully curated selection of high-quality, organic cannabis strains, as well as cannabis-infused products such as oils, tinctures, edibles, and topicals. By offering natural alternatives to traditional pharmaceuticals, High Forest Releaf aimed to provide relief for conditions such as chronic pain, inflammation, anxiety, insomnia, seizures, and more. This company prioritized in college coursed education and personalized assistance, helping customers find the right products and dosages for their specific needs. They serve their purpose positively by providing safe, natural options for individuals seeking relief from medical ailments. I no longer work for this company, but am planning to stay in the field of serving my purpose in helping others.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Used cash registers and credit card machines to cash out customers.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.