Mia O'Steen
Ocala,FL
Summary
Friendly and detail-oriented professional with excellent people skills and a strong commitment to teamwork. Passionate about contributing to a positive work environment and delivering high-quality results. Great at multitasking and customer service. Excelled in reducing wait times and enhancing guest satisfaction by leveraging skills in phone etiquette and guest relations. Extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
1
1
year of professional experience
Work History
Hostess/Cashier
Italian Food Company
08.2023 - 04.2024
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Seated patrons based on guest preferences and seating availability.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Hostess
Pilot House Restaurant
04.2023 - 07.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Florida Virtual
FLORIDA- STATEWIDE05.2025
Skills
- Customer Service
- Effective Multitasking
- Phone Etiquette
- Customer service expertise
- Cleaning and sanitation
- Complaint Handling
Timeline
Hostess/Cashier
Italian Food Company
08.2023 - 04.2024
Hostess
Pilot House Restaurant
04.2023 - 07.2023
Florida Virtual
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