Mia Perez
Lebanon,OH
Summary
Committed and hardworking professional with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
7
7
years of professional experience
Work History
Cashier
Buffalo Wild Wings
11.2022 - Current
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Tallied cash drawer at beginning and end of each work shift.
- Operated cash register to record transactions accurately and efficiently.
- Assisted customers with returns, refunds and resolving transaction issues.
- Identified and resolved discrepancies and errors in customer accounts.
Cashier /Food Preparation Worker
Mickey's Salsa Mexican Food Truck
09.2018 - Current
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Handled cash with high accuracy and took care to check bills for fraud.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Cleaned and maintained work areas, equipment and utensils.
Server
LaRosa's Pizzeria
02.2022 - 09.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Cashier Assistant
Kroger
05.2018 - 09.2018
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Worked with other associates to support cashiers and management needs.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Helped customers complete purchases, locate items, and join reward programs.
Crew Member
McDonald's
05.2017 - 04.2018
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Lebanon High School
Lebanon, OH05.2021
Skills
- Payment Collection
- Returns Processing
- Drawer Balancing
- Customer Service
- Cash Handling
- Product Knowledge
- Time Management Skills
- Merchandise Restocking
Timeline
Cashier
Buffalo Wild Wings
11.2022 - Current
Server
LaRosa's Pizzeria
02.2022 - 09.2022
Cashier /Food Preparation Worker
Mickey's Salsa Mexican Food Truck
09.2018 - Current
Cashier Assistant
Kroger
05.2018 - 09.2018
Crew Member
McDonald's
05.2017 - 04.2018
High School Diploma -
Lebanon High School