Mia Phillips
Grand Rapids
Summary
Detail-oriented server known for exceptional multitasking and organization skills. Proven ability to handle high volumes of customer orders while maintaining a positive dining experience. Ready to contribute to a dynamic team and enhance customer satisfaction.
Overview
5
5
years of professional experience
Work History
Server
Mizu Sushi
Holland
09.2023 - Current
- Explained menu items and made recommendations to elevate dining experience.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Trained new servers on restaurant policies, procedures, and customer service standards.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Welcomed customers, addressed inquiries, and suggested specials to drive sales.
Groomer/ Exotic Animal Specialist
Pet Supplies Plus
Holland
09.2021 - 05.2023
- Provided exceptional customer service to pet owners and addressed concerns.
- Managed appointment scheduling for grooming services efficiently.
- Educated clients about pet care and grooming techniques.
- Groomed dogs and cats by utilizing blades, de-shedding tools, and shears.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Placed orders for supplies on a regular basis in order to maintain adequate inventory levels at all times.
Bartender
Coral Gables
Saugatuck
03.2022 - 09.2022
- Delivered exceptional customer service in high-volume bar setting, enhancing guest experience.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Prepared and mixed beverages according to established recipes and customer preferences.
- Trained new bartenders on procedures and drink preparation techniques, fostering team proficiency.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Monitored inventory levels and restocked supplies, maintaining operational efficiency.
Server
Red Robins
Holland
05.2021 - 09.2021
- Executed opening and closing duties, including setting up dining area and restocking supplies to ensure seamless operations.
- Delivered exceptional service to high volume of daily customers, enhancing overall dining experience.
- Processed customer orders accurately and promptly, contributing to efficient service flow.
Education
Bachelor of Science - Computer Engineering
Grand Valley State University
Allendale, MI08-2028
Skills
- Restaurant service
- Food safety
- POS operation
- Multitasking and organization
- Problem solving
- Team collaboration
Languages
English
Native/ Bilingual
Spanish
Full Professional
Italian
Native/ Bilingual
Arabic
Limited
Timeline
Server
Mizu Sushi
09.2023 - Current
Bartender
Coral Gables
03.2022 - 09.2022
Groomer/ Exotic Animal Specialist
Pet Supplies Plus
09.2021 - 05.2023
Server
Red Robins
05.2021 - 09.2021
Bachelor of Science - Computer Engineering
Grand Valley State University