Peggy Nueangpho
Glendale,AZ
Summary
Early-career restaurant professional with experience in dine-in, takeout, and fast-paced service environments. Skilled in team communication, order accuracy, and resolving guest concerns with a positive, professional approach. Great with POS operation, especially Toast system. Excellent cash handling while maintaining timely service. Strong focus on keeping service smooth and customers satisfied.
Overview
3
3
Languages
1
1
Certification
4
4
years of professional experience
Work History
Server
Pad Thai Cafe
Glendale, Arizona
10.2023 - Current
- Coordinated dine-in and takeout order flow, ensuring seamless service and customer satisfaction.
- Monitored Thai dish delivery timing and confirmed customer preferences, optimizing service quality.
- Supported accurate order entry and timely service for dine-in and takeout guests.
- Matched dish delivery with customer requests and menu details for Thai entrées.
- Explained menu ingredients and spice levels for Pad Thai Cafe items.
- Provided clear ingredient and spice-level information for Pad Thai Cafe selections.
- Processed payments and reconciled checks accurately, enhancing customer experience at register.
- Processed customer payments at the register and checked balances at register.
Server
Black Angus Steak House
Glendale, Arizona
11.2025 - 03.2026
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Delivered food orders promptly and courteously.
- Collected food and drink orders from customers dining in the restaurant.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Coordinated with hosts, busboys, and kitchen staff to streamline service and ensure timely order delivery.
- Restocked water glasses, utensils, and condiments across all tables in the dining area.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Addressed guest inquiries and complaints promptly, fostering a positive dining experience.
Sales Associate
Plato's Closet
Glendale, Arizona
09.2023 - 10.2023
- Provided personalized styling advice to enhance the shopper experience on the sales floor.
- Guided customers to desired products, addressing inquiries and offering tailored recommendations.
- Handled customer questions and resolved issues with friendly service.
- Resolved customer complaints with effective communication and problem-solving skills in a professional manner.
- Sorted incoming clothing for quality, brand, and resale condition.
- Priced merchandise following Plato's Closet inventory and labeling standard.
- Refilled racks and organized displays throughout the sales floor.
- Maintained fitting rooms and returned items to proper sections.
Crew Member
Chipotle
Glendale, Arizona
11.2022 - 05.2023
- Greeted guests and accurately took orders, ensuring a welcoming experience.
- Delivered excellent customer service, fostering a positive atmosphere and encouraging repeat visits.
- Assembled ingredients across hot and cold lines during busy Chipotle service periods.
- Prepared bowls, burritos, and tacos following Chipotle food safety standards.
- Maintained cleanliness of workstations, dining areas, and kitchen equipment, contributing to overall restaurant hygiene and guest satisfaction.
- Communicated with team members to coordinate food prep, serving, and closing duties.
- Cleaned restaurant area by sweeping and sanitizing floors, tables, and trash bins. by sweeping floors, wiping tables and emptying trash receptacles.
Education
Medical Studies
Arizona State University
Tempe, AZ05-2028
High School Diploma -
Ironwood High School
Glendale, AZ05-2024
Skills
- Restaurant service
- Food safety
- POS operation
- Toast POS expertise
- High-volume service
- Customer service
- Positive guest interactions
- Food running
- Cash handling
- Team communication
- Attention to detail
- Time management
- Beverage knowledge
- Strong work ethic
- Professional demeanor
Languages
English
Native/ Bilingual
Thai
Native/ Bilingual
Spanish
Limited
Certification
- BLS Certification, 2024
- CPR Certification, 2025
- Food Handler's Card, 2023
Accomplishments
- Honors Graduate, 2024
Timeline
Server
Black Angus Steak House
11.2025 - 03.2026
Server
Pad Thai Cafe
10.2023 - Current
Sales Associate
Plato's Closet
09.2023 - 10.2023
Crew Member
Chipotle
11.2022 - 05.2023
Medical Studies
Arizona State University
High School Diploma -
Ironwood High School