MIA PREVO
Beaverton,OR
Summary
Resourceful and detail-oriented banking professional with 7+ years of experience in deposit operations, customer service, and financial transaction processing. Known for a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to thrive in fast-paced environments, manage multiple priorities, and deliver excellent service to both internal teams and external clients.
Overview
14
14
years of professional experience
Work History
Deposit Operations Specialist II
Veritex Community Bank
04.2022 - 06.2025
- Manage critical back-office operations including ACH transactions, NSF exceptions, Unposted items, and Positive Pay returns.
- Provide prompt and professional service to both internal departments and external clients.
- Work collaboratively across departments to ensure accuracy and timely processing of high-volume banking tasks.
Bank Operations Specialist
Provident Savings Bank
05.2021 - 11.2021
- Executed back-end operations such as ACH processing, referred items, online banking, and ATM/VISA card servicing.
- Delivered efficient support to retail banking staff and customers with a focus on accuracy and responsiveness.
Customer Service Representative
Provident Savings Bank
01.2019 - 05.2021
- Processed deposits, withdrawals, and check-cashing in compliance with Regulation CC.
- Maintained professional communication with customers to explain transaction decisions.
- Promoted bank products and services through confident cross-selling and needs-based conversations.
Receptionist
Armstrong Produce
07.2017 - 05.2018
- Facilitated order entry processes and ensured adherence to internal timelines and accuracy standards.
- Supported sales team and customer service functions by relaying communications and resolving client needs efficiently.
Telephone Operator
The Navy Exchange
10.2011 - 05.2018
- Handled multi-line telephone systems to route calls and assist with general inquiries.
- Maintained administrative records, updated manuals, and performed proofreading for various documents.
Business Teller
First Hawaiian Bank
08.2015 - 07.2017
- Delivered exceptional teller services, promoted digital banking tools, and educated clients on financial solutions.
- Supported a variety of customer needs with professionalism and financial knowledge.
Education
University of Hawaii At Manoa
Honolulu, HISkills
- Customer Service & Client Relations
- Problem-Solving & Multitasking
- Time Management & Organization
- Independent & Team Collaboration
Timeline
Deposit Operations Specialist II
Veritex Community Bank
04.2022 - 06.2025
Bank Operations Specialist
Provident Savings Bank
05.2021 - 11.2021
Customer Service Representative
Provident Savings Bank
01.2019 - 05.2021
Receptionist
Armstrong Produce
07.2017 - 05.2018
Business Teller
First Hawaiian Bank
08.2015 - 07.2017
Telephone Operator
The Navy Exchange
10.2011 - 05.2018
University of Hawaii At Manoa
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