Mia Raymo
Missouri City,TX
Summary
Certified Pharmacy Technician with advanced knowledge of pharmaceuticals. Customer Service focused and detailed oriented. Leverages talents to deliver exceptional and fully compliant pharmacy support.
Overview
9
9
years of professional experience
Work History
Certified Pharmacy Technician
Walgreens
Houston, TX
07.2024 - Current
- Report prescription errors to pharmacists in line with company policies and procedures.
- Resolve customer issues and answer questions to deliver a positive customer experience.
- Contact physicians and insurance providers for prior authorization inquiries.
- Enter customers' prescription and insurance data into the company database.
- Help the pharmacy department with inventory processes to provide smooth customer experiences.
- Dispense prescription medication accurately under the pharmacist's supervision.
Certified Pharmacy Technician
CVS Pharmacy
Pearland, TX
09.2023 - 07.2024
- Utilized pharmacy systems to enter patient and drug information.
- Interacted with physicians and insurance providers.
- Completed retail pharmacy sales on the assigned cash register.
- Developed strong relationships with pharmacy patrons to cultivate customer loyalty.
- Resolved customer issues and answered questions to deliver a positive customer experience.
- Filled prescriptions by retrieving, counting, and dispensing pharmaceuticals.
- Helped the pharmacy department with inventory processes to provide a smooth process flow and customer experiences.
- Prepared outgoing shipments, including packing, labeling, and documentation.
Medication Adherence Technician
Aston Carter
Missouri City, TX
06.2022 - 03.2023
- Evaluated patient medication adherence patterns, identifying factors that contribute to nonadherence.
- Educated patients on their medications, including proper usage, potential side effects, and the importance of adherence.
- Provided timely reminders for medication refills.
- Collaborated with healthcare providers to discuss patient care plans and medication needs.
- Assisted with prior authorization requests, ensuring timely access to necessary medications.
- Coordinated with pharmacies to ensure timely prescription fulfillment.
- Provided information and assistance with financial assistance programs for medication costs.
Pharmacy Technician Trainee
CVS Pharmacy
Manvel, TX
03.2020 - 04.2022
- Utilized pharmacy systems to enter patient and drug information.
- Interacted with physicians and insurance providers.
- Completed retail pharmacy sales on the assigned cash register.
- Developed strong relationships with pharmacy patrons to cultivate customer loyalty.
- Resolved customer issues and answered questions to deliver a positive customer experience.
- Filled prescriptions by retrieving, counting, and dispensing pharmaceuticals.
- Helped the pharmacy department with inventory processes to provide a smooth process flow and customer experiences.
- Adhered to company policy regarding good-faith pharmaceutical dispensing.
Customer Service Representative
Sutherland Global
Houston, TX
07.2016 - 12.2019
- Provided information to medical providers and members in response to inquiries, concerns, and questions regarding insurance coverage and products that Healthfirst offered.
- Maintained compliance with HIPAA protocols to safeguard members' privacy.
- Utilized active listening skills to offer products and services to meet members' needs and goals.
- Shared insights with management regarding member inquiries, concerns, and complaints to improve products, operations, and policies.
- Built a strong knowledge of the product line to assist members in selecting products.
Education
Hcc
Skills
- Customer Service
- Customer Retention
- Account Management
- Pharmaceutical Calculations
- FDA and HIPAA Compliance
- Computer Proficiency
- Medication Therapy Management
- Medical Terminology
Timeline
Certified Pharmacy Technician
Walgreens
07.2024 - Current
Certified Pharmacy Technician
CVS Pharmacy
09.2023 - 07.2024
Medication Adherence Technician
Aston Carter
06.2022 - 03.2023
Pharmacy Technician Trainee
CVS Pharmacy
03.2020 - 04.2022
Customer Service Representative
Sutherland Global
07.2016 - 12.2019
Hcc
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