Mia Reed
Fort Mill
Summary
Hard working leader with solid background overseeing store operations and maintaining security. Successfully managed opening and closing procedures, contributing to seamless daily operations. Demonstrated problem-solving skills and leadership in training new staff, ensuring cohesive team environment and high customer satisfaction.
Overview
4
4
years of professional experience
Work History
Key Holder
The Office CBK
01.2024 - Current
- Supervised daily store operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored new team members on sales techniques and customer service standards.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Conducted cash handling and daily financial reconciliations with precision and accuracy.
- Resolved customer inquiries and complaints, promoting satisfaction and loyalty.
- Scheduled staff to establish adequate coverage during peak business hours.
Server
The Office CBK
01.2022 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multi-table sections, prioritizing tasks to enhance workflow efficiency during peak hours.
- Trained new staff on service protocols and menu knowledge, fostering team collaboration.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Server
Towne Tavern
06.2021 - 01.2023
- Managed multiple tables efficiently, maintaining a fast-paced dining environment.
- Trained new servers on menu items and service protocols to enhance team performance.
- Monitored dining area for cleanliness and organization, adhering to health regulations.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Education
High School Diploma -
Fort Mill High School
Fort Mill, SCSkills
- Cash handling
- Customer service
- Conflict resolution
- Staff training
- Communication skills
- Training and mentoring
- POS terminal operation
Timeline
Key Holder
The Office CBK
01.2024 - Current
Server
The Office CBK
01.2022 - Current
Server
Towne Tavern
06.2021 - 01.2023
High School Diploma -
Fort Mill High School