Summary
Work History
Education
Skills
Timeline
Hi, I’m

Autumn Keevama

Gallup

Summary

Dynamic Key Holder at Dollar General with a proven track record in enhancing customer satisfaction and driving sales through effective merchandise displays. Skilled in cash handling accuracy and employee training, I excel in resolving conflicts and fostering a positive store environment, significantly reducing inventory shrinkage and improving operational efficiency.

Work History

Dollar General

Key Holder

Job overview

  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.
  • Negotiated with suppliers for timely deliveries, ensuring that store was always stocked with customer favorites.
  • Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
  • Facilitated smooth store operations during manager absences, ensuring continuity of service.
  • Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

Education

Miyamura High School
Gallup

High School Diploma
05.2013

Skills

  • Customer service
  • Cash handling
  • Cash handling accuracy
  • Training and mentoring
  • Store maintenance
  • Workplace safety
  • Customer service management
  • Alarm systems
  • Staff training
  • Sales proficiency
  • Opening and closing coordination
  • Drawer counting
  • Employee oversight
  • Store operations oversight
  • Store recovery processes
  • Multitasking and prioritizing
  • Employee training
  • Inventory and stocking
  • Sales floor organization
  • Handling complaints
  • Basic mathematics
  • Cash handling and reconciliation
  • Store reset and recovery
  • Critical thinking
  • Cash drawer reconciliation
  • Merchandise promotion and display
  • Shelving
  • Decision-making
  • Marketing and advertising
  • Inventory management
  • Physical stamina
  • Performance monitoring
  • New store setups
  • Retail security
  • Financial recordkeeping
  • Product assessments

Timeline

Key Holder

Dollar General

Miyamura High School

High School Diploma

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Autumn Keevama