Mia Richert
Aurora,IL
Summary
Personable Membership Coordinator well-trained to work successfully with all types of personalities and different cultures. Tactful individual liaises well and represents organization in positive light. Promoting exemplary skills in staff training, issue resolution and marketing support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Membership Advisor
Power Wellness
01.2024 - Current
- Boosted membership enrollment by developing and implementing effective sales strategies.
- Developed strong relationships with local businesses to create mutually beneficial partnerships that drove new memberships.
- Reached or exceeded predetermined sales goals.
Server
Fattys Pub & Grille
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Receptionist Manager
Sojourn Salon
08.2022 - 05.2023
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Communication & Event Planning Intern
Aurora Country Club
05.2022 - 08.2022
- Provided excellent customer service to event attendees, addressing concerns promptly and professionally.
- Assisted in creating promotional materials that effectively communicated event details and attracted target audiences.
- Coordinated logistics for various event elements, ensuring seamless execution and guest satisfaction.
- Enhanced event attendee experience by coordinating and executing engaging activities and presentations.
Retail Associate Manager
Aerie By American Eagle
09.2021 - 01.2022
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
Brand Ambassador
Aerie By American Eagle
08.2020 - 05.2021
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Education
Bachelor of Arts - Marketing
Northern Illinois University
Dekalb, IL12.2025
High School Diploma -
Aurora Christian Schools
Aurora, IL05.2021
Skills
- Goal-Oriented
- Customer experience management
- Member relations
- Verbal and written communication
- Relationship Building
- Membership retention
- Sales strategy
- Community Outreach
Certification
- First Aid/CPR Certified
Timeline
Membership Advisor
Power Wellness
01.2024 - Current
Server
Fattys Pub & Grille
05.2023 - Current
Receptionist Manager
Sojourn Salon
08.2022 - 05.2023
Communication & Event Planning Intern
Aurora Country Club
05.2022 - 08.2022
Retail Associate Manager
Aerie By American Eagle
09.2021 - 01.2022
Brand Ambassador
Aerie By American Eagle
08.2020 - 05.2021
Bachelor of Arts - Marketing
Northern Illinois University
High School Diploma -
Aurora Christian Schools