Mia Rippy

• Negotiated to collect balance in full.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Processed payments and applied to customer balances.
• Counseled debtors on payment options and arranged installment agreements.
• Achieved performance goals on consistent basis.
• Monitored accounts for compliance with established payment plans and flagged non-compliances.
• Maintained high volume of calls and met demands of busy and productive group.
• Researched accounts and completed due diligence to resolve collection problems.
• Handled 90+ outbound and inbound calls daily with goal of collecting owed debt.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Used skip tracing and other techniques to locate debtors.
• Processed payments and contracts on accounts.
• Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
• Handled 90+ outbound and inbound calls daily with goal of collecting owed debt.
• Used probing techniques to determine debtors' reasons for delinquency.

• Assessed vehicle maintenance status and completed needed service.
• Followed up with customers about resolved issues and completed Action plan to maintain high standards of customer service.
• Responded proactively and positively to rapid change.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
• Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.

• Solved financial problems with use of diverse analytical and modeling techniques.
• Helped clients make optimal decisions on amounts and timing of capitalization.
• Followed all company policies and procedures to deliver quality work.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
• Maintained current understanding of Industry market conditions, compliance standards and best practices.
• Assisted with financial accounts to enforce quality, safety and sanitation guidelines.
• Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all financial products are available.

Review medical codes & select the appropriate diagnosis or medical procedure code used by the physical for the billing process, using ICD-9 & CPT codes.

Assist customers with insurance benefits. Process medical claims including transportation, hospital, hospital & home health using As4000 & Macess.