Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mia Robertson

Los Angeles,California

Summary

Dynamic and results-oriented professional with extensive experience at Federal Express, excelling in roles that demand exceptional customer service and problem-solving skills. Demonstrated ability to enhance customer satisfaction and loyalty, managing high-stress situations with professionalism. Skilled in working independently, showcasing meticulous attention to detail in every task.

Overview

2024
2024
years of professional experience

Work History

Courier

Federal Express
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.

Customer Service Agent

Federal Express
01.2018 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled customer inquiries regarding products, services, and company details.

Education

Certificate - Pharmacy Technician

Westchester Adult School
Los Angeles, CA

Liberal Arts -

Santa Monica College
Santa Monica, CA

Skills

  • Working independently
  • Attention to detail
  • Problem-solving
  • Customer service

Timeline

Customer Service Agent

Federal Express
01.2018 - 11.2023

Courier

Federal Express

Certificate - Pharmacy Technician

Westchester Adult School

Liberal Arts -

Santa Monica College
Mia Robertson