Mia Schenk
Mayfield Heights,OH
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Dispatcher
AAA Club Alliance
11.2022 - 10.2024
- Proficiency in managing multiple tasks simultaneously, such as handling phone calls, dispatching units, and recording information.
- Strong verbal and written communication skills for conveying information clearly and concisely, especially during high-stress situations.
- Recognizing and managing emotions, both own and those of others, to maintain composure and effectiveness.
- Ability to make quick and sound decisions under pressure, considering available information and guiding callers.
Customer Service Representative
Amerigas
01.2021 - 10.2022
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative Team Lead
Job And Family Services
03.2018 - 12.2021
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Reduced average handle time by providing ongoing coaching on efficient call handling techniques.
Education
High school diploma or GED -
Charles F. Brush High School
South Euclid Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Time management
- Stress tolerance
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Schedule coordination
Timeline
Dispatcher
AAA Club Alliance
11.2022 - 10.2024
Customer Service Representative
Amerigas
01.2021 - 10.2022
Customer Service Representative Team Lead
Job And Family Services
03.2018 - 12.2021
High school diploma or GED -
Charles F. Brush High School
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