Mia Smith
Memphis,TN
Summary
Accomplished Patient Access Representative and Health Unit Coordinator with a proven track record at Conifer Health and Baptist Memorial Hospital. Excelled in enhancing patient care through effective registration, multitasking, and organization. Demonstrated exceptional phone etiquette and medical terminology knowledge, significantly improving billing efficiency and patient satisfaction. Skilled in insurance billing and fostering team collaboration.
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Diligent Desired Position with solid background in patient access. Facilitated seamless patient admissions, ensuring accurate data entry and efficient processing. Demonstrated proficiency in managing patient inquiries and coordinating with medical staff.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Conifer Health
03.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
Health Unit Coordinator
Baptist Memorial Hospital
03.2021 - 03.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Responded to patient call lights to expedite appropriate follow-through.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
Education
Cordova High School
Cordova, TN05.2018
Skills
- Patient registration
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Money handling
- Insurance billing
- Eligibility determination
- Payment processing
- Team leadership
- Fee collection
- Patient identity verification
- Insurance company billing
- CPT code training
Timeline
Patient Access Representative
Conifer Health
03.2023 - Current
Health Unit Coordinator
Baptist Memorial Hospital
03.2021 - 03.2023
Cordova High School