Mia Stickel
Dunwoody,GA
Summary
Customer-focused professional who is successful in consistently providing excellent customer service. Prefer a fast-paced environment requiring to oversee projects and meet timely deadlines independently.
Overview
12
12
years of professional experience
Work History
Department Manager
Von Maur
Atlanta, GA
03.2022 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Trained associates in product knowledge and department and store policies and procedures as needed.
- Trained sales associates to strengthen customer service and sales strategies and build their clientele through a weekly follow-up system.
- Motivated sales associates to consistently deliver effective selling behaviors and customer service through coaching and recognition.
- Monitored sales associates' performance and wrote and conducted performance reviews fairly and timely. Followed all disciplinary procedures when necessary.
Service Consultant
Freelance
Atlanta, GA
01.2021 - 02.2022
- Strategically execute the company's relocation in clients' expectations, logistics, and supervise team packing and unpacking
- Organize the company's workspace and storeroom to improve workflow
- Support the administrative department with purchasing inventory supplies, devise detailed reports and facilitate their team completing projects
- Organize residential clients with their paper management into filing systems
- Chauffer clients with excellent customer service and ensure passengers' safety, comfort, & well-being.
Recruiter / Administrative Assistant
MacConnell Research Services
Atlanta, GA
05.2016 - 11.2020
- Supervise 150 respondents; execute clients’ expectations; present instructions to groups or individuals; handle confidential information of client's documents and prototype products and submit progress notes and final reports
- Recruit qualified participants for consumer surveys and research projects with 95% retention
- Accomplishments:
- Consistently holds the highest record of recruits
- Assist the project manager in troubleshooting last-minute cancellations and provide a backup venue
- Catalyst in procuring fieldwork clients and repeat customers.
Staffing Coordinator
Labor Smart
Decatur, GA
01.2016 - 05.2016
- Prepare payroll for 90+ workers weekly, invoicing clients and addressing outstanding invoices with a success rate of 90% in collecting payments
- Recruit applicants and onboard new hires by utilizing E-Verify & I-9 forms
- Coordinate clients' requirements of day labor staff.
Project Coordinator
SDI Marketing
Atlanta, GA
06.2013 - 07.2015
- Recruit applicants by utilizing online job boards and job fair platforms
- Manage client's expectations on new promotional ventures, analyze goals & reports and sales representatives' performances
- Supervise and train sales representatives' performance and quotas
- Accomplishment
- Spearhead client's promotional program to new markets
- Develop an incentive program to improve accountability and attendance.
Education
Bachelor of Arts - Psychology
Columbia College
Columbia, SCAssociate of Arts - Business Management
Gwinnett Technical College
Lawrenceville, GASkills
- Technical Skills
- Microsoft Suite
- Excel
- PowerPoint
- Objective: An experienced service coordinator with 15 years of experience seeks to manage clients' expectations in hopes of growing with the company
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Driving Business through Customer Service Focus
Mia Stickel
Timeline
Department Manager
Von Maur
03.2022 - Current
Service Consultant
Freelance
01.2021 - 02.2022
Recruiter / Administrative Assistant
MacConnell Research Services
05.2016 - 11.2020
Staffing Coordinator
Labor Smart
01.2016 - 05.2016
Project Coordinator
SDI Marketing
06.2013 - 07.2015
Bachelor of Arts - Psychology
Columbia College
Associate of Arts - Business Management
Gwinnett Technical College
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