Mia Swearingen
Broken Arrow,OK
Summary
Enthusiastic Payment Poster experienced with Insurer medical payments and resolving account balances. Consistently observes data confidentiality on hospital accounts to accurately post payments. Exceeds high levels of accuracy in data entry and account management.
Overview
4
4
years of professional experience
Work History
Social Media Moderator
Alorica
11.2021 - Current
- Partnered with IT support to troubleshoot and address platform issues.
- Gathered customer feedback to report to leadership team and facilitate further action.
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Studied digital technology trends and topics to explore new ways to engage with digital community.
Patient Account Representative
Saint Francis Health System
07.2019 - 05.2021
- Posted medical payments from insurers.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Knowledgeable on EOB, EFT, and ERA.
- Accurately posted payments and adjustments electronically.
- Processed EFT payments that had been received from insurance companies and Medicare.
- Input data entry
- Adjusted patient account information and balances.
Business Office Assistant
Dental Depot
06.2018 - 07.2019
- Verified insurance benefit eligibility and read EOB's
- Maintained office cleanliness
- Performed clerical duties
- Input data entry
- Scheduled and confirmed patient appointments
- Greeted incoming patients and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
Connections Academy
Online School05.2016
Skills
- Account Posting
- Customer Relations
- Data Entry and 10-Key
- Account Auditing
- Reviewing Account Records
- Investigative Research
- Proactive and Self-Motivated
- Data Gathering
- Clerical Support
- Critical Thinking
Timeline
Social Media Moderator
Alorica
11.2021 - Current
Patient Account Representative
Saint Francis Health System
07.2019 - 05.2021
Business Office Assistant
Dental Depot
06.2018 - 07.2019
High School Diploma -
Connections Academy
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