Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Mia Tran

Portland,Oregon

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Straight forward thinking and organize at what I do. I'm very passionate about having a good work environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Leader

Lee's Sandwiches
07.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Analyzed sales figures and identified areas for improvement.
  • Educated staff on organizational mission and goals to help employees achieve success.

Summer Internship ICRO

Immigrant And Refugee Community Organization
06.2021 - 09.2021
  • Wrote and edited professional-level documents for [Area].
  • Analyzed problems and worked with teams to develop solutions.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Explored new technologies and approaches to streamline processes.

Brand Ambassador

Forever 21
07.2021 - 08.2021
  • Communicated product information with confidence and educated consumers about company.
  • Placed new and existing brand products in competitive retail locations.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Designed, filled, and arranged eye-catching product floorsets to increase sales.

Team Member

Best Baguette
11.2020 - 05.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.

Education

Associate of Applied Science - Real Estate

Portland Community College
Portland, OR
01.2024

Skills

  • Production Scheduling
  • Production Reporting
  • Operations Support
  • Customer Service Management
  • Equipment Troubleshooting
  • Telemarketing Expertise
  • Daily Workflows
  • Rules Enforcement
  • Team Motivation
  • Client Support
  • Positive Attitude
  • Staff Education and Training
  • Sales Reporting
  • Team Supervision
  • Team Leadership
  • Inventory Counts

Certification

  • Oregon Food Handler ORLA 11/22/2020 -11/22/2023
  • AED, Adult, Child, Infant CPR & AED Training (BLS) American Heath Care Academy 05/05/2023 - 5/05/2025

Languages

Vietnamese
Native or Bilingual
Chinese (Mandarin)
Elementary
Korean
Professional Working

Timeline

Shift Leader

Lee's Sandwiches
07.2022 - Current

Brand Ambassador

Forever 21
07.2021 - 08.2021

Summer Internship ICRO

Immigrant And Refugee Community Organization
06.2021 - 09.2021

Team Member

Best Baguette
11.2020 - 05.2021

Associate of Applied Science - Real Estate

Portland Community College

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Mia Tran