Mia Samuels
Midwest,OK
Summary
Dynamic Billing Coordinator at Therapy Link Solutions, LLC, adept at enhancing billing accuracy and client satisfaction. Proven problem-solver with excellent communication skills, successfully reduced billing errors and improved collections. Recognized for fostering teamwork and maintaining strong client relationships while adhering to HIPAA regulations. Proficient in managing multiple tasks efficiently.
Overview
12
12
years of professional experience
Work History
Billing Coordinator
Therapy Link Solutions, LLC
Midwest City, OKLAHOMA
08.2025 - Current
- Managed billing processes to ensure timely and accurate invoicing for services rendered.
- Coordinated with healthcare providers to resolve billing discrepancies efficiently.
- Developed and implemented procedures to enhance billing accuracy and reduce errors.
- Oversaw accounts receivable collections, maintaining positive relationships with clients.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Completed appeals of denied claims on patient bills.
- Entered details into accounts and tracked payments.
- Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Handled account payments and provided information regarding outstanding balances.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Maintained accurate records of customer payments.
- Responded to customer concerns and questions on daily basis.
DCS
OKCYC
Norman, OKLAHOMA
03.2025 - 08.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Dental Billing Specialist
Enhance Dental
Edmond, OKLAHOMA
03.2024 - 02.2025
- Improved patient billing accuracy by streamlining dental coding procedures and maintaining up-to-date knowledge of industry standards.
- Contributed positively to patient satisfaction scores by addressing billing-related inquiries promptly and professionally over phone calls or emails.
- Negotiated with suppliers to secure better pricing for practice management software, leading to reduced overhead expenses and higher profit margins.
- Strengthened relationships with insurance companies through proactive communication, resulting in expedited claims processing and increased reimbursements.
- Enhanced revenue collection rates by diligently monitoring outstanding accounts, initiating timely follow-ups, and negotiating payment plans with patients.
- Optimized claim submissions with thorough knowledge of payer-specific requirements, leading to decreased denials due to incomplete or incorrect information.
- Maintained a comprehensive understanding of dental procedures and terminology, enabling clear communication with both patients and insurance companies regarding billing matters.
- Audited and corrected billing and posting documents for accuracy.
- Utilized various software programs to process customer payments.
- Developed efficient billing processes for faster insurance claim submissions, reducing errors and speeding up reimbursement times.
- Maintained strict confidentiality of patient information by adhering to HIPAA regulations, safeguarding sensitive data from unauthorized access or use.
- Collaborated with dentists to ensure accurate treatment documentation, leading to more precise billing records and improved collections.
Call Center Representative
ACT Technologies
Norman, OKLAHOMA
05.2023 - 03.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Chiropractic Assistant
The Brooks Clinic
Midwest City, OKLAHOMA
02.2023 - 05.2023
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
Infant Teacher
KinderCare Learning Centers
Midwest City, OKLAHOMA
09.2016 - 02.2022
- Kept classroom and feeding areas clean, neat, and safe.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Provided thorough documentation of each child''s day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.
- Managed daily routines efficiently while maintaining flexibility to accommodate any unforeseen changes or challenges throughout the day.
- Utilized a variety of teaching methods, including storytelling, music, and visual aids, to stimulate infant curiosity and interest in learning.
- Supported the emotional needs of infants through consistent care, comfort, and validation of feelings.
- Enhanced infant learning by implementing age-appropriate activities and educational games.
- Assessed developmental milestones and provided regular updates to parents on their child''s progress.
- Promoted cognitive development through interactive play sessions and sensory experiences.
- Participated in professional development workshops to stay current with best practices in early childhood education.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Monitored classroom to verify safe and secure environment.
- Implemented curriculum to enhance classes with learning-focused activities.
- Planned and executed activities to stimulate physical, social and intellectual growth.
Cashier
Crest Foods
Midwest City, OKLAHOMA
04.2014 - 04.2015
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Master of Science - Health Administration
University of Phoenix
Tempe, AZ03.2025
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ11.2022
Certificate - Medical Records
University of Phoenix
Tempe, AZ08.2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Client support
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Proficient in managing multiple tasks
- Excellent communication
- Computer skills
- Decision-making
- Problem resolution
- Verbal communication
Affiliations
- The National Society of Leadership and Success
Timeline
Billing Coordinator
Therapy Link Solutions, LLC
08.2025 - Current
DCS
OKCYC
03.2025 - 08.2025
Dental Billing Specialist
Enhance Dental
03.2024 - 02.2025
Call Center Representative
ACT Technologies
05.2023 - 03.2024
Chiropractic Assistant
The Brooks Clinic
02.2023 - 05.2023
Infant Teacher
KinderCare Learning Centers
09.2016 - 02.2022
Cashier
Crest Foods
04.2014 - 04.2015
Master of Science - Health Administration
University of Phoenix
Bachelor of Science - Health Administration
University of Phoenix
Certificate - Medical Records
University of Phoenix