Mia Vargas
New Braunfels,TX
Summary
Motivated and results-driven Manager with 7+ years of experience in retail, e-commerce, and team leadership. Proven expertise in inventory management, compliance, customer service excellence, and firearm sales operations. Adept at training and motivating staff, streamlining operations, and driving online sales growth. Dedicated to maintaining compliance with ATF and state regulations while delivering outstanding service to customers and stakeholders.
Overview
15
15
years of professional experience
Work History
Manager of Operations
Freddys pawn and jewlery
New Braunfels, TX
11.2017 - 01.2025
- Managed all day-to-day operations, ensuring smooth business flow and customer satisfaction.
- Oversaw e-commerce and online sales: sourced inventory, priced items, and posted on social media and sales forums, driving revenue growth.
- Handled all aspects of firearm sales, including ordering, acquisitions, and dispositions, while ensuring compliance with ATF and state audits.
- Conducted audits, maintained meticulous records, and ensured adherence to federal and state firearm regulations.
- Trained and supervised new hires, fostering a culture of exceptional customer service and operational efficiency.
- Managed shipping, warranties, and clerical responsibilities, including pricing jewelry, coordinating with jewelers, and responding to customer inquiries.
- Designed and implemented strategies to enhance customer service, resulting in a highly motivated team and increased customer loyalty.
- Established and maintained relationships with FFL (Federal Firearms License) dealers, coordinating all required documentation.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Developed and maintained relationships including suppliers, customers, and partners.
- Implemented quality control measures, achieving a reduction in defects and errors.
- Oversaw financial management, budget management, accounting and payroll activities.
- Responded to information requests from superiors, providing specific documentation.
- Managed facility maintenance and upgrades, ensuring a safe and productive work environment.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Led crisis management efforts, quickly resolving operational disruptions with minimal impact.
- Tracked and replenished inventory to maintain par levels.
- Collaborated with team leaders on quality audits.
- Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
- Enforced federal, state, local and company rules for safety and operations.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Structured HR consulting services to support clients during organizational developments and changes.
Assistant
A1 Vacation Rentals Property Management
New Braunfels, TX
01.2013 - 01.2017
- Scheduled meetings, appointments and travel arrangements for staff members.
- Assisted in the development of new policies and procedures to improve operational efficiency.
- Developed positive relationships with internal customers through effective communication techniques.
- Answered incoming calls and directed them to appropriate personnel or departments.
- Updated customers on changes in their reservations or any other relevant information.
- Processed payments from clients in a timely manner, including credit cards and cash transactions.
- Cleaned equipment and workplace proactively and per mandated clean room protocol and monitored non-sterile risks to sterile environment.
- Distributed materials, supplies and subassemblies to work areas.
- Tagged components and tracked usage to maintain accurate inventory records.
Sales and Reseptionist
T Bar M Camps & Retreats
New Braunfels, TX
01.2010 - 01.2014
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Sorted incoming mail and directed to correct personnel each day.
- Took credit card payments over phone and in person.
- Communicated client reservations to appropriate staff.
- Managed client accounts by ensuring that all payments are received in a timely manner.
- Prepared invoices for customers based on their reservations or cancellations.
- Handled management tasks involved with client schedules.
- Kept paper and digital records of bookings, reservations and client needs.
Education
High School Diploma -
Canyon High School
New Braunfels, TX05-2001
Some College (No Degree) - Nursing
Wayland Baptist University
San Antonio, TXSkills
- Project management
- Conflict resolution
- Inventory management
- Customer service
- Decision-making
- Quality assurance
- Workflow optimization
- Policy implementation
- Problem-solving
- Time management
- Loss prevention
- Employee training
- Vendor management
- Retail and Inventory Management
- E-Commerce and Online Sales
- Firearm Sales and Compliance
- ATF and State Audit Preparation
- Customer Service Excellence
- Staff Training and Leadership
- Clerical Administration
- Social Media and Digital Marketing
- Problem Solving and Multitasking
Accomplishments
- Key Achievements:Boosted e-commerce sales through effective use of social media and online forums.
Successfully passed multiple ATF and state audits by ensuring compliance and maintaining accurate records.
Developed and led training programs for staff, enhancing overall productivity and service standards.
References
References available upon request.
Timeline
Manager of Operations
Freddys pawn and jewlery
11.2017 - 01.2025
Assistant
A1 Vacation Rentals Property Management
01.2013 - 01.2017
Sales and Reseptionist
T Bar M Camps & Retreats
01.2010 - 01.2014
High School Diploma -
Canyon High School
Some College (No Degree) - Nursing
Wayland Baptist University