Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mia Velasquez

McAllen,TX

Summary

Dedicated server with a strong focus on customer satisfaction, problem-solving, and efficient multitasking. Proven ability to ensure a clean dining environment while effectively handling guest inquiries and complaints. Resourceful server adept at delivering exceptional customer service and maintaining operational efficiency. Recognized for collaborating with kitchen staff to address special requests and ensuring compliance with health safety regulations. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

4
4
years of professional experience

Work History

Server

Dennys Restaurant
McAllen, Texas
11.2024 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Checked food before serving it to customers.
  • Took orders from customers accurately and in a timely manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Assisted in training new servers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Greeted guests and provided menus.
  • Stayed informed about daily specials, new menu items, promotions.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Sub Artist

Jersey Mike's Subs
Mcallen
10.2023 - 11.2025
  • Organized storage areas for incoming ingredients, tools, and equipment.
  • Cleaned dishes, utensils, and equipment used in the preparation of food items.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Ensured compliance with all local health regulations in the kitchen area.
  • Maintained cleanliness of workstation while preparing food items.
  • Operated cash registers to process payments from customers.
  • Informed customers about promotions available through the restaurant's loyalty program.
  • Stocked ingredients for sandwich preparation from coolers and shelves.
  • Performed daily maintenance tasks such as cleaning floors and counters.
  • Demonstrated excellent multitasking skills when preparing multiple orders simultaneously.

Crew Member

Peter Piper Pizza Inc
McAllen, Texas
12.2021 - 03.2023
  • Educated customers on menu items, product ingredients and nutritional values.
  • Maintained an organized work area to ensure efficient operations.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Informed customers about daily specials in an engaging manner.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Checked expiration dates on all products before serving them to customers.
  • Resolved customer complaints in a professional manner.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.

Education

High School Diploma -

Sharyland Pioneer High School
Mission, TX
05-2024

Skills

  • Customer service
  • Food safety compliance
  • Cash handling
  • Order accuracy
  • Menu knowledge
  • Team collaboration
  • Active listening
  • Time management
  • Conflict resolution
  • Effective communication
  • Training new staff
  • Attention to detail
  • Problem solving

Languages

English
Full Professional
Spanish
Professional

Timeline

Server

Dennys Restaurant
11.2024 - Current

Sub Artist

Jersey Mike's Subs
10.2023 - 11.2025

Crew Member

Peter Piper Pizza Inc
12.2021 - 03.2023

High School Diploma -

Sharyland Pioneer High School

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