Mia Vince
San Antonio,TX
Summary
Upbeat and charismatic with talent for effective communication and relationship-building. Possesses solid understanding of sales strategies and customer service excellence, coupled with strong organizational and time management skills. Ready to drive customer growth and enhance customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Lead Keyholder
EXPRESS
San Antonio, TX
09.2025 - Current
- Led daily sales operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored new team members on product knowledge and service standards.
- Assisted in visual merchandising to enhance product presentation and drive customer engagement.
- Resolved customer inquiries efficiently, fostering a positive shopping experience through excellent service.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Service and Hospitality
McDonalds
Castroville, TX
08.2024 - 12.2024
- Operated cash register, processed transactions accurately and efficiently.
- Prepared food items according to safety and quality standards.
- Maintained cleanliness of workstations, ensuring compliance with health regulations.
- Handled customer inquiries and resolved complaints to enhance satisfaction.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Processed orders on POS system and accepted cash and charge payments.
Education
Associate of Arts - Psychology
Northwest Vista College
San Antonio05-2027
High school Diploma -
Medina Valley High School
Castroville05-2025
Skills
- Team management
- Store operations
- Strong leadership
- Customer service
- Sales quotas
- Active listening
- Goal oriented
- Problem-solving
- Product knowledge
- Conflict resolution
- Customer focused
Certification
- Medina Valley High School Diploma
- SkillsUSA 1st Place State Competition Winner - Brake Caliper Rebuild
- ASE Certification - Brakes
- ASE Certification - Electrical
- ASE Certification - Engine Performance
- ASE Certification - Engine Repair
- Valvoline Certification - Automotive Chemicals 101
- Valvoline Certification - Automotive Fluids 101
- Valvoline Certification - Motor Oil 101
- Food Handlers Certification
- Toyota Steering and Suspension - Analysis and Repair
Timeline
Sales Lead Keyholder
EXPRESS
09.2025 - Current
Service and Hospitality
McDonalds
08.2024 - 12.2024
Associate of Arts - Psychology
Northwest Vista College
High school Diploma -
Medina Valley High School