Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mia Vogler

Jasper,IN

Summary

Dynamic professional with a proven track record at Jasper Industrial Supply, excelling in customer service and data entry. Leveraged complaint handling and Microsoft Excel expertise to enhance customer satisfaction and streamline payment processes. Achieved significant improvements in productivity and cash flow management, demonstrating exceptional problem-solving skills and attention to detail.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Jasper Industrial Supply
03.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Accounting Assistant

Jasper Industrial Supply
01.2022 - Current
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
  • Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
  • Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.

Returns Processor

Jasper Industrial Supply
12.2020 - Current
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Delivered high-quality customer service by gathering feedback on product deficiencies.
  • Evaluated product condition upon return, determining eligibility for refund, exchange, or repair according to company policies.
  • Increased productivity through streamlined processes and system efficiency.
  • Unloaded, inspected, and stored damaged and returned products.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.

Server

Holiday World
05.2019 - 10.2019
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Served food and beverages promptly with focused attention to customer needs.

Education

High School Diploma -

Greater Jasper High School
Jasper, IN
05-2021

Skills

  • Customer Service
  • Data Entry
  • Microsoft Excel
  • Complaint Handling
  • Payment Processing
  • Data Collection
  • Spreadsheets

Timeline

Customer Service Representative

Jasper Industrial Supply
03.2024 - Current

Accounting Assistant

Jasper Industrial Supply
01.2022 - Current

Returns Processor

Jasper Industrial Supply
12.2020 - Current

Server

Holiday World
05.2019 - 10.2019

High School Diploma -

Greater Jasper High School

Similar Profiles

CREATE PROFILE
Mia Vogler