Mia Zuccalo
Pittsfield,MA
Summary
Proven to excel in high-pressure environments. Skilled in organization and communication, efficiently handled reservations and inquiries, maintaining a positive first impression. Demonstrated exceptional time management and telephone skills, ensuring smooth operations and client satisfaction.
Overview
5
5
years of professional experience
Work History
Receptionist
Blu Salon
09.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Host
Proprietors Lodge
03.2020 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Host
Trettoria Rustica
03.2023 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Diploma -
Taconic High School
Pittsfield, MA05.2024
Skills
- Organization skills
- Time Management
- Telephone skills
- Scheduling
Timeline
Receptionist
Blu Salon
09.2024 - Current
Host
Trettoria Rustica
03.2023 - 08.2023
Host
Proprietors Lodge
03.2020 - Current
Diploma -
Taconic High School