Mialani Garcia
Gulfport,MS
Summary
Dynamic professional with a proven track record in customer service at Shaggy’s, adept at managing high-pressure situations and enhancing guest experiences. Skilled in effective time management and proficient in cash handling, consistently improving customer satisfaction through teamwork and multitasking. Committed to delivering exceptional service in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Host
Shaggy’s
04.2025 - 08.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Store Front Cashier
Owhyee Bowl
04.2023 - 08.2024
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Improved customer satisfaction by providing efficient and accurate cash handling services.
- Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
Education
Bachelor of Arts - Communications
Mississippi State University
Starkville, MSCommunications
University of South Alabama
Mobile, AL05.2028
High School Diploma -
West Harrison High School
Gulfport, MS05.2024
Associate of Arts - Communications
Mississippi Gulf Coast Community College
Perkinston, MS05.2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Timeline
Host
Shaggy’s
04.2025 - 08.2025
Store Front Cashier
Owhyee Bowl
04.2023 - 08.2024
Bachelor of Arts - Communications
Mississippi State University
Communications
University of South Alabama
High School Diploma -
West Harrison High School
Associate of Arts - Communications
Mississippi Gulf Coast Community College
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