Miana Malczewski
Santa Fe,NM
Summary
Dynamic customer service professional with a friendly demeanor and strong problem-solving skills, honed at Defined Fitness. Proven ability to enhance customer satisfaction and loyalty through effective conflict resolution and attention to detail. Adept at multitasking and collaborating with teams to achieve operational excellence in fast-paced environments.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Greet Team
Defined Fitness
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers with membership options, questions and concerns.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted in team cleans, sanitized equipment and maintain a clean and open environment to new customers and members
Server
La Secoya De El Castillo
04.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns And dietary restrictions
Night Crew
Dions Pizza
03.2023 - 03.2023
- Prepped salads, subs, slices and pizzas.
- Sticked attention to cross contamination with ingredients while prepping meals.
- Sanitized kitchen, dining room, and entrance
Front Desk Receptionist
Planet Fitness
06.2020 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors warmly, creating positive first impression of organization.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Assisted in restroom checks, detail in equipment along with other maintenance assistance.
Dog Daycare Attendant
Sweet Home Small Dog Care
05.2018 - 06.2020
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Exercised animals regularly with walks and rigorous play activities.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Prepped customized meals for each individual dog for there specific needs and requirements.
Education
High School Diploma -
Capital High School
Santa Fe05-2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Computer skills
- Problem resolution
- Verbal communication
- Organization and time management
Certification
- Adult, Child, and Baby First Aid/CPR/AED
- Certified Food Handler
Timeline
Greet Team
Defined Fitness
05.2023 - Current
Server
La Secoya De El Castillo
04.2023 - 08.2023
Night Crew
Dions Pizza
03.2023 - 03.2023
Front Desk Receptionist
Planet Fitness
06.2020 - 03.2023
Dog Daycare Attendant
Sweet Home Small Dog Care
05.2018 - 06.2020
High School Diploma -
Capital High School
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