Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Mianna Phillips

Melbourne

Summary

Results-driven professional with a strong background in customer service and team leadership. Proven expertise in problem-solving and effective communication, enhancing guest experiences and resolving issues promptly.

Overview

1
1
year of professional experience

Work History

Assistant Manager

Moo's Gourmet Ice Cream
06.2024 - 03.2025
  • Assisted in daily operations, ensuring a smooth workflow and high customer satisfaction.
  • Supported inventory management by tracking stock levels and replenishing supplies as needed.
  • Trained new staff on company policies, service standards, and food safety protocols.
  • Handled customer inquiries and resolved complaints to enhance guest experience.
  • Executed cash handling procedures accurately during transactions at register point-of-sale systems.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

High School Diploma -

Dunnellon High School
Dunnellon, FL

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making

Interests

  • Watching Movies and TV Shows
  • Strategy Games
  • Music
  • Video Gaming

Timeline

Assistant Manager

Moo's Gourmet Ice Cream
06.2024 - 03.2025

High School Diploma -

Dunnellon High School
Mianna Phillips