- Watching Movies and TV Shows
- Strategy Games
- Music
- Video Gaming
Mianna Phillips
Melbourne
Summary
Results-driven professional with a strong background in customer service and team leadership. Proven expertise in problem-solving and effective communication, enhancing guest experiences and resolving issues promptly.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Moo's Gourmet Ice Cream
06.2024 - 03.2025
- Assisted in daily operations, ensuring a smooth workflow and high customer satisfaction.
- Supported inventory management by tracking stock levels and replenishing supplies as needed.
- Trained new staff on company policies, service standards, and food safety protocols.
- Handled customer inquiries and resolved complaints to enhance guest experience.
- Executed cash handling procedures accurately during transactions at register point-of-sale systems.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
Dunnellon High School
Dunnellon, FLSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
Interests
Timeline
Assistant Manager
Moo's Gourmet Ice Cream
06.2024 - 03.2025
High School Diploma -
Dunnellon High School