Miasia Williams
Philadelphia,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
IKEA
08.2022 - Current
- Assisted customers with inquiries, product information, and issue resolution
- Provided exceptional service to ensure customer satisfaction and loyalty.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
Amazon Driver
Highproof Logistics
06.2021 - 03.2022
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Home Health Aide
Home Health
12.2020 - 04.2021
- Provided personal care, assisting with daily activities, such as laundry, housekeeping, cooking etc.
- Provided transportation and appointments management.
- Maintained clients comfort and privacy
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Education
Associate Of Applied Science - Healthcare Studies/Diagnostic Medical Imaging
Community College of Philadelphia
Philadelphia, PASkills
- Customer Relations
- Patient Transport
- Understanding Customer Needs
- Active Listening
- Team Development
- Problem-solving abilities
- Resourcefulness
- Interpersonal Communication
- Patient Care
Timeline
Customer Service Representative
IKEA
08.2022 - Current
Amazon Driver
Highproof Logistics
06.2021 - 03.2022
Home Health Aide
Home Health
12.2020 - 04.2021
Associate Of Applied Science - Healthcare Studies/Diagnostic Medical Imaging
Community College of Philadelphia