Mia Thompson
DSW
Harvey
Summary
Upbeat and personable with passion for creating unforgettable travel experiences. Possesses in-depth knowledge of popular travel destinations and expert planning skills. Dedicated to enhancing customer satisfaction and ensuring seamless travel arrangements.
Experienced with providing individualized support and care to clients with varying needs. Utilizes effective communication and problem-solving skills to address client concerns and enhance their well-being. Track record of building trusting relationships and delivering compassionate care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Travel Agent
Global Travel
06.2026 - Current
- Designed personalized travel itineraries tailored to client preferences and budgets.
- Researched and recommended destinations, accommodations, and activities based on client interests.
- Coordinated travel arrangements including flights, hotels, and transportation logistics.
- Assisted clients with visa applications and travel insurance options for seamless journeys.
Direct Support Worker
Inspiration house care providers
01.2024 - Current
- Assisted individuals with daily living activities and personal care routines.
- Supported clients in social and recreational activities to promote engagement.
- Documented client progress and communicated changes to the care team for improved support.
- Participated in training sessions to enhance caregiving skills and knowledge base.
- Improved patient outlook and daily living through compassionate care.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Monitored client's well-being, safety, and comfort under physician direction.
- Transported clients to doctor's appointments and errands.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted clients with activities of daily living such as bathing, dressing and grooming.
- Documented client progress in charts and logbooks.
- Organized the environment so it was safe for clients with cognitive or physical disabilities.
- Engaged clients in meaningful conversations about their interests and hobbies.
- Developed and implemented individualized service plans for each client.
- Coordinated with outside agencies providing services for additional resources or referrals as needed.
Education
High School Diploma -
West Jefferson High School
Harvey, LA06-2015
Skills
- Conflict resolution
- Customer relationship management
- Problem solving
- Compassionate care
- Effective communication
- Client documentation
- Microsoft office expertise
- Empathy and patience
- Service upselling
- Positive and professional
- Opening and closing accounts
- Microsoft Excel
- Scheduling
- Microsoft outlook
- Merchandise upselling
- Stress management
- Call management
- Multitasking and organization
- Live chat support
- Verbal and written communication
Certification
- Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Travel Agent
Global Travel
06.2026 - Current
Direct Support Worker
Inspiration house care providers
01.2024 - Current
High School Diploma -
West Jefferson High School