Miatta Dorley
Minneapolis,Minnesota
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Depot
05.2023 - Current
- Handled escalated calls with efficiency, ensuring satisfactory resolutions for both customers and the company.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Boston Scientific
08.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Market Source Target Tech
01.2020 - 08.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
Associate of Applied Science - Software Engineering
Hennepin Technical College
05.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Call center experience
- Problem Resolution
- Customer Relations
- Data Entry
- Critical Thinking
- Conflict Resolution
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Client Relations
- Customer satisfaction measurement
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Call Management
- Paperwork Processing
- Appointment Scheduling
- De-Escalation Techniques
Tel
612-274-4881
Personal Information
Title: Customer Service Representative
Certification
- Minnesota National Guard US Army 2022-current
Minnesota Army National Guard - 92A Logistic Specialist
Working as a logistics specialist for the US Army for two years and counting.
Timeline
Customer Service Representative
Home Depot
05.2023 - Current
Customer Service Representative
Boston Scientific
08.2022 - 05.2023
Sales Associate
Market Source Target Tech
01.2020 - 08.2022
Associate of Applied Science - Software Engineering
Hennepin Technical College
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