Summary
Overview
Work History
Education
Skills
References
Timeline
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Miaya Bauza

Lancaster,PA

Summary

Customer Service Specialist with a proven track record in complaint resolution and problem-solving, enhancing customer satisfaction at Smilebuilderz. Expertise in customer communications and support led to efficient management of inquiries, resulting in high guest satisfaction and operational excellence across both Smilebuilderz and Olive Garden.

Overview

2
2
years of professional experience

Work History

Call Center Representative

Smilebuilderz
Lancaster, pa
06.2023 - 07.2024
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Scheduled and canceled appointments efficiently.
  • Coordinated and managed appointment bookings and cancellations.

Host

Olive Garden
Lancaster, PA
05.2022 - 06.2023
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Took reservations over phone and in person.

Education

Some College (No Degree) - Communications

Millersville University of Pennsylvania
Millersville, PA

Skills

  • Complaint resolution
  • Call logging
  • Customer support
  • English fluency
  • Call control skills
  • Communicating with clients
  • Cash handling
  • Call handling
  • Gathering information
  • Inbound phone calls
  • Customer communications
  • Providing customer support
  • Answering questions
  • Problem-solving skills

References

References available upon request.

Timeline

Call Center Representative

Smilebuilderz
06.2023 - 07.2024

Host

Olive Garden
05.2022 - 06.2023

Some College (No Degree) - Communications

Millersville University of Pennsylvania

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Miaya Bauza