Mica Baker
Houston,Tx
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
6
6
years of professional experience
Work History
Health Insurance Advisor
USHEALTH Group
Houston
2024.04 - Current
- Provided advice and guidance to customers regarding health insurance plans, coverage options, and benefits.
- Developed relationships with clients and managed their accounts on a regular basis.
- Resolved customer queries related to health insurance claims, payments, reimbursements.
- Organized promotional events to increase awareness about different types of health plans.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
Marketing Manager
Dr. Angela Sturm
Bellaire
2022.03 - 2024.03
- Directed market research collection, providing short- and long-term forecasts and reports
- Measured and monitored performance of marketing campaigns and deliverables, adjusting to deliver stated objectives and outcomes
- Created and implemented marketing strategies and plans using digital and traditional consumer marketing channels
- Utilized social media to increase brand visibility
- Planned and implemented digital media campaigns, supporting lead generation and brand reputation initiatives
- Attended and participated in industry events, shaping marketing and communication initiatives.
Curbside Shopper
HEB
Richmond
2020.02 - 2022.01
- Accurately select, bag and stage grocery orders for guests
- Assist with the collection, loading and acceptance of payment for customer pick-up and delivery orders
- Provide assistance with online grocery customers via the phone or in-person.
Accounts Assistant
H.L. Flake
Houston
2018.05 - 2019.01
- Maintained, collected and filed Sales Tax Refund paperwork for account holders
- Collected data information for customers trying to acquire an account
- Data entry
- Assisted with accounts payable department
- Assisted with accounts receivable department
- Assisted with HR
- Curated and maintained excel spreadsheets of soft leads and current account holders for mass market mail-outs.
Education
Bachelor Of Arts (B.A.) In Marketing -
University of Houston
Houston, TX12.2022
Bachelor Of Arts (B.A.) In Business -
Wharton County Junior College
Sugar Land, TX05.2020
Skills
- Marketing Campaign Development
- Social Media Content Creation
- SEO Optimization
- Multi-Channel Campaigns
- Lead Generation Management
- Administering Social Media Accounts
- Marketing and Advertising
- Social Media Strategy
- Direct Email Campaigns
- Analytics Monitoring and Evaluation
- Video Content Production
- Account Management
- Lead Development
- Business Planning
- Sales Reporting
References
References available upon request
Timeline
Health Insurance Advisor
USHEALTH Group
2024.04 - Current
Marketing Manager
Dr. Angela Sturm
2022.03 - 2024.03
Curbside Shopper
HEB
2020.02 - 2022.01
Accounts Assistant
H.L. Flake
2018.05 - 2019.01
Bachelor Of Arts (B.A.) In Marketing -
University of Houston
Bachelor Of Arts (B.A.) In Business -
Wharton County Junior College
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