Micaea Segobia
Brooklyn,NY
Summary
Dynamic Host/Server Manager with a proven track record at Izziban Sushi, excelling in customer service and team leadership. Enhanced sales through exceptional guest experiences and effective training programs. Skilled in inventory management and conflict resolution, fostering a collaborative environment that drives results and elevates service standards.
Overview
7
7
years of professional experience
Work History
Host/Server Manager
Izziban Sushi
Orlando, Florida
12.2022 - 12.2024
- Supervised daily operations of restaurant staff and ensured excellent service standards.
- Trained new waitstaff on menu items and customer service techniques.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Increased restaurant sales through top-quality reception, greeting and seating service.
Host
Slate
Orlando, Florida
10.2021 - 10.2022
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Built positive relationships with other front-of-house and kitchen staff.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Host/Server Manager
pizza and coffee
key west , fl
01.2018 - 10.2021
- Greeted and seated guests promptly in a busy dining environment.
- Managed reservation system and coordinated seating arrangements for efficiency.
- Handled customer inquiries and resolved issues with professionalism and care.
- Trained new hosts on procedures, policies, and customer service standards.
Education
Bachelor of Arts - Business Administration And Management
University of Central Florida
Orlando, FL05-2025
Skills
- Customer service
- Team leadership
- Inventory management
- Conflict resolution
- Training and mentoring
- Event coordination
Timeline
Host/Server Manager
Izziban Sushi
12.2022 - 12.2024
Host
Slate
10.2021 - 10.2022
Host/Server Manager
pizza and coffee
01.2018 - 10.2021
Bachelor of Arts - Business Administration And Management
University of Central Florida