Micaela Barber
Backstop Bar & Grill
Mt Angel,OR
16
years of professional experience
Dedicated hospitality professional with a strong background in delivering outstanding customer service. Demonstrates adaptability and teamwork in fast-paced settings, effectively managing inquiries and multitasking. Maintains organized workspaces while ensuring customer satisfaction through clear communication and a positive approach.
Work History
Server
5 Years- Served tables efficiently in fast-paced restaurant, ensuring high levels of customer satisfaction
- Maintained clean, well-stocked workspaces to support smooth restaurant operations
- Consistently adhering to state and federal guidelines of serving alcohol in a restaurant setting
- Training new hires in all duties required of servers
- Trained new hires on server duties, enhancing team readiness and service quality
- Performed various tasks to support team operations.
Lead Server/Bartender
8 Months- Having a working knowledge of the beer, wine, and liquor/cocktails served and being able to describe them to customers, while adhering to OLCC and health code standards and laws.
- Created inviting atmosphere by anticipating customer wants and needs, enhancing overall dining experience.
- Directed employees and answered product and policy questions, ensuring clarity and support for team and customers.
- Developed unique cocktails and leveraged networking skills to introduce new products, enriching customer experiences.
- Performed various responsibilities in the role
Receptionist
2 Years 9 Months- Answered phones and directed calls to appropriate agents based on client requests
- Responded to billing and insurance inquiries, providing accurate information to clients
- Answering billing and other miscellaneous insurance questions
- Opened, sorted, and distributed mail to ensure timely communication and workflow
- Opening, sorting, and distributing the mail
- Making new files for new clients.
- Putting together the daily deposits.
- Assisted Office Manager with various administrative tasks to support daily operations.
- My duties included but were not limited to:
Counselor/Camp Store
7 Years- Supported camp for children with Type 1 Diabetes every summer by working in camp store and assisting directors with various tasks after attending for 8 years.
- Developed enthusiasm for assisting children in personal development.
- Managed the camp store to provide merchandise for campers and staff.
- Portland, Oregon
Server/Bartender
2 Years 6 Months- Anticipating and meeting customers’ needs while they are in the restaurant and providing excellent service. I handle transactions with both cash and credit card and maintain my own bank of cash to give as change and hold my tips.
- Performed cleaning and restocking tasks to ensure restaurant maintained exceptional condition.
- Demonstrated knowledge of beer on tap and cocktail preparation according to OLCC standards.
- Performed various tasks to support daily operations.
Barista/Starbucks Kiosk Assistant Manager
3 Years 7 Months- Knowing how to make drinks, also have working knowledge of the Starbucks products. In addition, taking inventory and ordering supplies, also responding to emails. Also making sure things get done quickly and efficiently around the kiosk while always providing superior customer service.
- Trained to perform manager’s duties after about a year of employment. Acted as the manager when she was not present.
- Ordered supplies and tracked inventory.
- Providing world-class customer service to all customers that approach me with questions or concerns, and helping them to the best of my ability.
- Managed cash handling for check stand transactions, bank deliveries, and customer payments.
- I balanced the tills from all the check stands and various departments.
- Made daily deposits and was in charge of taking an inventory of cash in the safe.
- Processed Western Union transactions for customers, ensuring compliance with service protocols.
- Completed daily paperwork by organizing and reviewing reports for accuracy.: Reading, comparing, and organizing reports
- Balancing the daily books
- Woodburn, Oregon
- -Customer Service Desk/Bookkeeper
Education
High School Diploma
Completed
Skills
Strong work ethic
Customer service excellence
Upselling techniques
Guest engagement
Cash handling
Sales strategies
Team collaboration
Performance improvement
Diligent work ethic
Timeline
Server
Backstop Bar & Grill
11.2021 - CurrentRead More
Lead Server/Bartender
Silver Falls Brewery
03.2021 - 11.2021Read More
Receptionist
Clem J. Butsch Insurance, Inc.
10.2016 - 07.2019Read More
Server/Bartender
The Gallon House
03.2014 - 09.2016Read More
Barista/Starbucks Kiosk Assistant Manager
Safeway
01.2011 - 08.2014Read More
Counselor/Camp Store
Chris Dudley Foundation
08.2010 - 08.2017Read More
Silverton High School
High School Diploma
Read More