Micaela Bowman
Yoena Paulino
PORT CHARLOTTE,FL
12
years of professional experience
Organized and dependable administrative professional with experience supporting daily operations in lending, hospitality, and guest services. Strong attention to detail, teamwork, and communication skills. Experienced in helping maintain accurate records, manage priorities, and support efficient service.
Work History
Loan Officer Assistant
2 Years 3 Months- Supported loan officers by organizing pipelines, prioritizing follow-ups, and tracking application progress.
- Reviewed borrower packets for accuracy, identifying missing information before file processing.
- Coordinated loan application files, ensuring complete documentation and timely submission for underwriting review.
- Managed calendars, appointments, and correspondence to keep daily operations organized and on schedule.
Lead Cocktail Server
5 Years 8 Months- Led server team to ensure smooth dining room flow and enhance guest service.
- Coordinated order accuracy across kitchen, bar, and floor to streamline service.
- Resolved guest concerns promptly to support positive dining and resort experiences.
- Trained new staff on menu knowledge and service standards to elevate guest experience.
- Supported banquet and high-volume service with strong teamwork and clear communication.
- Supervised banquet staff during setup, service, and breakdown for functions.
- Trained staff on service etiquette, table settings, and banquet procedures.
Lead Banquet Server
3 Years 1 Month- Coordinated with banquet captain, kitchen staff, and event planners to execute service plans accurately.
- Supervised banquet service team to ensure timely setup, course delivery, and event breakdown.
- Trained new servers on tray handling, table service standards, and guest interaction procedures.
- Verified dining room layouts, place settings, and event equipment matched banquet specifications.
- Resolved service issues promptly while maintaining professionalism and event pace.
Guest Services & Administrative Coordinator
3 Years 9 Months- Coordinated daily office operations, supporting reservations, guest inquiries, and front desk workflow.
- Maintained accurate records for billing, permits, and customer files using property management systems.
- Processed invoices, payments, and account updates while ensuring consistent documentation.
- Scheduled maintenance, vendor visits, and service requests to support smooth park operations.
Education
High School Diploma
Skills
Document management
Attention to detail
Problem-solving
Multitasking
Team collaboration
Customer service excellence
Positive demeanor
Timeline
Loan Officer Assistant
Yoena Paulino
08.2024 - CurrentRead More
Lead Cocktail Server
Shephards Beach Resort
12.2018 - 08.2024Read More
Lead Banquet Server
Shephard's Beach Resort
12.2018 - 01.2022Read More
Guest Services & Administrative Coordinator
GREEN HAVEN RV PARK
01.2015 - 10.2018Read More
Dallas High School
High School Diploma
Read More