Micaela Giacobone
Tamarac,FL
Summary
Highly skilled, bilingual (English & Spanish) professional with over 20 years of experience in real estate operations, luxury hospitality, and executive administration. As a dual U.S.-Mexico citizen, I bring a proven record of initiative, leadership, and operational excellence to every role. I excel in creating seamless, high-end client experiences, managing complex projects, and streamlining processes—from sales gallery operations to front desk and vendor management. Passionate about problem-solving and fostering team collaboration, I am now seeking to leverage my diverse expertise as an Operations Manager/Front Desk Coordinator for a preconstruction project sales center.
Overview
16
16
years of professional experience
Work History
Sales Gallery Manager
The Standard Residences Brickell, ONE Sotheby’s International Realty
10.2024 - 02.2025
- Spearheaded the full setup of the Sales Gallery from inception to opening, including vendor quoting, supply ordering, and back-of-house setup
- Managed agent scheduling calendars to ensure seamless coordination of appointments and floor operations
- Oversaw live chat lead tracking, distribution, and follow-up processes, maintaining a robust sales pipeline
- Coordinated in-house event setups, ensuring a high-level experience for prospects and brokers while managing ongoing CRM updates
Operations Manager / C-Suite Executive Assistant
North Development – Domus Project, Sales Center
05.2024 - 09.2024
- Directed day-to-day sales center operations, optimizing internal workflows and staff coordination
- Provided high-level executive support to C-suite leadership, managing complex schedules, communications, and strategic priorities
- Oversaw vendor contracts, service management, and budget allocations to maintain a luxury operational standard
- Maintained and updated CRM systems (CMS, MRI, Spark) to ensure accurate lead and broker interaction tracking
- Coordinated high-profile meetings, investor presentations, and sales activations while assisting with deal sheets, contracts, and reporting
Sales Gallery Operations Manager
St. Regis Brickell - ONE Sotheby’s International Realty
12.2022 - 05.2024
- Managed all aspects of Sales Gallery operations, including inventory, vendor coordination, and staff scheduling
- Provided critical administrative support to multiple sales agents, facilitating client tours, reservations, and contract management
- Registered prospects and brokers across various CRM platforms (CMS, MRI, Spark) and maintained rigorous lead tracking and reporting
- Delivered weekly sales reports and coordinated agent calendars, walkthroughs, and appointments to ensure operational efficiency
Holding Manager / Yacht Charter Manager
Grupo Aura Miami
01.2021 - 12.2021
- Oversaw the administrative operations for 15 LLCs, managing property administration, utility payments, rental contracts, and insurance compliance
- Supervised property maintenance and vendor services while managing yacht charter operations, including contract negotiations and crew management
Project Manager & Partner
The Vault House
01.2020 - 01.2021
- Developed and maintained strategic relationships with clients, suppliers, and internal stakeholders to ensure seamless project execution
- Monitored internal processes and prepared monthly performance reports to track business unit progress
- Successfully managed project deliverables and ensured the timely fulfillment of business objectives
Real Estate Division Manager
Vision International Real Estate Division – Grupo Aura Miami
01.2017 - 01.2020
- Facilitated effective internal and external communications with key stakeholders in a dynamic real estate environment
- Produced monthly performance reports and managed scheduling for meetings, client appointments, and internal operations
Luxury Hospitality Project Manager
Hotel 1521, San Cristóbal de las Casas, Chiapas, Mexico
01.2009 - 01.2013
- Monitored sales performance and provided comprehensive administrative support across departments
- Delivered daily insurance sales reports to maintain financial transparency and support executive decision-making
Education
Masters - Constitutional Law & Amparo
Instituto Nacional de Educación Fiscal
01.2010
Certification - Human Rights & Personal Protection
Universidad Iberoamericana & Inter-American Commission on Human Rights
01.2006
Diploma - International Constitutional Law
Universidad Autónoma de Chiapas & Instituto de Derecho Local de Madrid
01.2006
Certification - International Human Rights Law
Universidad Autónoma de Chiapas & International Committee of the Red Cross
01.2005
Executive Law Degree -
Universidad del Valle de México, Faculty of Law
01.2002
Diploma - Philosophy
Universidad Autónoma de Chiapas
01.2000
Bachelor’s Degree - Law
Universidad Autónoma de Chiapas, Faculty of Law
01.2000
Skills
- C-suite executive assistance
- Calendar management
- Vendor management
- Sales gallery operations
- Inventory control
- Service coordination
- Reception management
- Lead tracking
- Registration
- Appointment scheduling
- Event management
- Event coordination
- In-house event setup
- Brand experience enhancement
- CRM systems proficiency
- Data reporting
- Contract administration
- Deal sheet support
- Workflow streamlining
- Budget management
- Service quality maintenance
- Vendor relations
- Performance oversight
- Legal practice
- Constitutional law
- Civil law
- Business law
Target Role Responsibilities - Operations Manager Front Desk Coordinator
Serve as the first point of contact for clients, potential buyers, VIPs, and partners, ensuring a warm and professional presence., Manage incoming communications—calls, emails, and walk-ins—while ensuring timely and courteous routing., Maintain pristine reception areas and client lounges that reflect luxury brand standards., Coordinate personalized scheduling for appointments, meetings, and tours to deliver an exceptional client experience., Oversee daily operations of the sales center, ensuring seamless internal workflows and high operational efficiency., Implement and maintain procedures that enhance coordination between sales, marketing, and management teams., Manage office supplies, IT equipment, and amenities, ensuring the environment consistently reflects the project’s luxury image., Develop processes that streamline operations, reduce inefficiencies, and enhance client satisfaction., Assist the sales team with contract preparation, client presentations, and CRM updates, ensuring accurate lead tracking., Prepare detailed performance reports and coordinate marketing activities (e-blasts, social media, etc.) aligned with brand standards., Lead the planning and execution of events, open houses, and VIP client tours, ensuring every detail aligns with luxury branding., Oversee vendor relations and manage budgets for office supplies and event-related expenses, ensuring premium service delivery.
Core Competencies
C-suite executive assistance, calendar & vendor management, Sales gallery operations, inventory control, and service coordination, Warm, professional reception management for high-profile clients, Lead tracking, registration, and seamless appointment scheduling, End-to-end coordination of high-end events, open houses, and VIP tours, In-house event setup and execution to enhance brand experiences, Proficient in CRM systems (CMS, MRI, Spark) and data reporting, Junior contract administration and deal sheet support, Streamlining workflows, managing budgets, and maintaining service quality, Strong vendor relations and performance oversight, Over 20 years in legal practice across various domains including constitutional, civil, and business law
Timeline
Sales Gallery Manager
The Standard Residences Brickell, ONE Sotheby’s International Realty
10.2024 - 02.2025
Operations Manager / C-Suite Executive Assistant
North Development – Domus Project, Sales Center
05.2024 - 09.2024
Sales Gallery Operations Manager
St. Regis Brickell - ONE Sotheby’s International Realty
12.2022 - 05.2024
Holding Manager / Yacht Charter Manager
Grupo Aura Miami
01.2021 - 12.2021
Project Manager & Partner
The Vault House
01.2020 - 01.2021
Real Estate Division Manager
Vision International Real Estate Division – Grupo Aura Miami
01.2017 - 01.2020
Luxury Hospitality Project Manager
Hotel 1521, San Cristóbal de las Casas, Chiapas, Mexico
01.2009 - 01.2013
Certification - Human Rights & Personal Protection
Universidad Iberoamericana & Inter-American Commission on Human Rights
Diploma - International Constitutional Law
Universidad Autónoma de Chiapas & Instituto de Derecho Local de Madrid
Certification - International Human Rights Law
Universidad Autónoma de Chiapas & International Committee of the Red Cross
Executive Law Degree -
Universidad del Valle de México, Faculty of Law
Diploma - Philosophy
Universidad Autónoma de Chiapas
Bachelor’s Degree - Law
Universidad Autónoma de Chiapas, Faculty of Law
Masters - Constitutional Law & Amparo
Instituto Nacional de Educación Fiscal
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