Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Micaela Gill

Micaela Gill

Surprise,Arizona

Summary

As a passionate and driven Global Health student, I have focused my studies on health determinants and disparities globally with a strong desire to develop solutions to improve health outcomes. My academic background has equipped me with an understanding of the factors that influence health and wellbeing to analyze the bigger picture. I have had the opportunity to gain many years of experience in customer service as well as team leadership and coaching. I am eager to apply my academic and work background to a dynamic environment with opportunities to contribute to organizations and continue to learn and grow.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Barista Trainer

Starbucks
03.2019 - Current
  • Memorizing recipes and standards to apply to daily performance
  • Moving at a fast pace while engaging with customers
  • Maintaining a clean and welcoming environment
  • Respectfully training incoming baristas with an encouraging and individualized approach
  • Consistently providing feedback and constructive criticism to baristas in training
  • Providing practical demonstrations of different scenarios to prepare incoming baristas for success
  • Handling cash efficiently and properly to avoid errors and ensure accurate orders

Service Manager

Salad and Go
05.2017 - 03.2019
  • Properly and efficiently preparing food and beverages ordered by guests
  • Ensuring proper application of health codes and cleanliness
  • Handling and counting cash registers
  • Addressing customer complaints to discuss solutions
  • Training and supervising incoming team members respectfully
  • Ordering and assessing product as needed
  • Supervising shifts to ensure success and efficiency
  • Addressing conflict between team members to calmly discuss solutions and de-escalate
  • Ensuring downtime is used efficiently to anticipate all business needs
  • Supervising an average of 10-15 team members per shift

Student Volunteer

The Core Institute
02.2017 - 05.2017
  • Shadowing physical therapists and physical therapy technicians to learn exercises and responsibilities
  • Providing supervised hands-on care for patients
  • Charting details of each patient's appointments
  • Maintaining a clean work area for staff and patients
  • Taking and following directions as given, asking necessary questions to ensure safety and accuracy
  • Improving interpersonal skills by working with diverse populations
  • Strengthening time management skills to ensure a balance between hands-on work and academic studies
  • Actively working with and charting for approximately 3-5 patients at a time

Editor in Chief, Sports Editor, and Copy Editor

Valley Vista High School
08.2015 - 05.2017
  • Understanding graphic design basics and fundamentals
  • Photographing and editing content to look professional and attention grabbing
  • Editing all bodies of text to eliminate presence of errors and improve overall readability
  • Overseeing all content prior to approval for publishing
  • Supervising and assisting approximately 30 students at a time
  • Copy editing and reviewing an average of 300 pages per publication

Education

Pre-medicinal Studies

Grand Canyon University
Phoenix, AZ

Bachelor of Arts - Global Health

Arizona State University
Tempe, AZ
07-2025

High School Diploma -

Valley Vista High School
Surprise, AZ
05-2017

Skills

  • Leadership experience
  • Health and safety compliance
  • Cash handling
  • Bias awareness
  • De-escalation
  • Time management
  • Self-motivated and independent
  • MS office and Google Suite
  • Email and phone etiquette

Accomplishments

  • Monsoon Athlete Award (2016): Recognized for sportsmanship and leadership as part of a cross country team as voted by coaches
  • Starbucks Partner of the Quarter (2019): Recognized for work performance and being a team player as voted by peers

Certification

  • CITI Program (Obtained October 2022 at Arizona State University): Human research and behavioral research basics and principles

Timeline

Barista Trainer

Starbucks
03.2019 - Current

Service Manager

Salad and Go
05.2017 - 03.2019

Student Volunteer

The Core Institute
02.2017 - 05.2017

Editor in Chief, Sports Editor, and Copy Editor

Valley Vista High School
08.2015 - 05.2017

Pre-medicinal Studies

Grand Canyon University

Bachelor of Arts - Global Health

Arizona State University

High School Diploma -

Valley Vista High School

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Micaela Gill